• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 30.08.22, 14:48
  • Opened by: caroline
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #23708 - upgrade 1.7.8.7 lot of bugs

Hello I have updated prestashop 1.7.8.7 and your beautifful theme
BUT, I have issue in my BO so I had to let my shop in maintenance mode and I cannot sell.

On the first page after login popo bug 1 modules/pk_bannercarousel

when i try to edit my product catlog it is not possible ellada bug 2

if i try to add new product i have a big bug see ellada bug 3

when i had upgraded i think i have lost all my custom css and all my parameters

my shop isn’t working anymore please help me

Attachments:

ellada bug 3.JPG (164.5 KiB)

Comments

Fred 30 Aug 2022, 17:39

Hi, Caroline.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

caroline 30 Aug 2022, 17:51

hello Fred it s ok now :)

Fred 30 Aug 2022, 18:06

Do you use Banner Carousel module?

Fred 30 Aug 2022, 18:09

The first thing I would recommend to do is to disable every module that you are not going to use. Because you have to much outdated modules

caroline 01 Sep 2022, 13:56

Hello i don’t understant becaus when I go the module section I see this one looks like not activated.
I think it was used before though
I run the one click upgrade
and select the no template option
so i got prestahshop installed with the deault theme
and i haven’t no error and i could edit my catalogue.
Then I tryed to upgrade alysum theme
it was not possible it told me to delete old and install new template.
I do this but I lost all my previous config and custom code and my website is completely down and BO is down
I need to have a quick solution

on the previous version i had errors it was old php (7) and I think 1/7/3 prestashoip and alysum 5.6 so it was pretty okd… also i couldn’t edit my catalogue this is why I try updated.

If you can make me a fare quotation i can pay you extra by paypal
maybe i can ask ovh to roll back previous save FTP and Database
so you can properly update everything and hopeffully make my website working soon (with all previous config and my custom code)

let me know fred or marek, thank you and big support :)

Fred 02 Sep 2022, 00:00

no need extra payment.
Just review your modules page and give me a list of modules which you are not going to use.

caroline 02 Sep 2022, 08:28

Hellom here s the list i have done by memory it s some modules i used to use but as i know you use creative element maybe it has changed for instance personalized block text maybe its better now withe CE. hope ou can help me soon the website is down now appx one all week, cheers

Attachments:

Fred 02 Sep 2022, 20:43

Ok, so all outdated module was removed and the theme was activated successfully

caroline 02 Sep 2022, 21:11

ho yes you are the best i can edit my catalog and products it works… But what about all my previous configuration you think it’s lost forever ? I have an FTP backup do you know if you store it somewhere and we can reinstall all my config ? it from alysum 5.X

Fred 02 Sep 2022, 22:45

You had too outdated theme version. Almost every module was rewritten from scratch. Some of them were removed from the theme package, new modules were added, so no change to have your previous configuration now

Fred 03 Sep 2022, 08:41

You had too outdated theme version. Almost every module was rewritten from scratch. Some of them were removed from the theme package, new modules were added, so no change to have your previous configuration now