• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 05.09.22, 12:12
  • Opened by: Rizak

Ticket #23725 - Screen freeze with : contact form , newsletter subscription , buy product

Hi,

I updated alysum theme and when using contact form , newsletter subscription , buy product the screen/website freezes.
But it works in back office, messages are received, subscription works and order added but nothing happens in front office, no any kind of confirmation for users.
Could you help?

Thank you

Comments

Fred 05 Sep 2022, 20:50

Hi, Rizak.
I'm not able to login to your back office

Il y a une erreur.
    Ce compte employé n'existe pas, ou le mot de passe est erroné.

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office

Rizak 05 Sep 2022, 23:42

Hi Fred,

Credentials are now updated.

Rizak

Fred 07 Sep 2022, 18:51

I can't reproduce the issue.
Could you please test it out in another browser or in Incognito mode?

Rizak 08 Sep 2022, 00:07

When you try to buy something, to use the contact form or to subscribe to the newsletters, the screen freezes.
I tryed incognito mode or with chrome navigator, same result. Cleared cache a lot of times, didn't change anything.

I'm surprised you could do one of these actions without freezing the website ...
Could you try to make an order with cheque payment and see if this work for example??

If already done, do you have any idea of what could cause this??

Fred 08 Sep 2022, 21:46

Yes, I finally see it.
When you click on submit button a script make a request to server and waiting for a response. In your case the response from server takes ~2min - https://take.ms/2PxoO

It's definitely not theme's issue. It's clear server side problem

Rizak 09 Sep 2022, 10:40

Ok, i'll contact them and see.
Thank you

Rizak 09 Sep 2022, 18:50

Ok, i'll contact them and see.
Thank you

Fred 09 Sep 2022, 21:12

let me know if I could help you

Rizak 10 Sep 2022, 19:10

Hi Fred,

Probleme solved, thank you for your help.
Rizak

Fred 10 Sep 2022, 20:56

You are welcome!