• Priority: Medium
  • Status: Waiting on customer
  • Theme: Modules
  • Assigned To: Fred
  • Private: No
  • Open Date: 07.09.22, 12:24
  • Opened by: Ana Diaz

Ticket #23734 - Instagram & Facebook modules don't work

When setting up the modules, in Facebook’s case, simply put, it doesn’t work, while Instagram gives me the following error:

{”error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid platform app”}

Could you, please, give me any sort of solution, or solve this issue as soon as possible? Thanks in advance.

Comments

Fred 07 Sep 2022, 17:45

Hi, Ana Diaz.
Please update credentials to access to your BO

Hay un error.
    El empleado no existe o la contraseña introducida es incorrecta.
Ana Diaz 07 Sep 2022, 19:23

password already changed, please verify access.

Thanks

Fred 07 Sep 2022, 23:38

1. Something wrong with your Facebook Page ID. It's definitely not correct.
2. As for the Instagram. Go to Modules, find Instagram module, rest it and configure from scratch

Ana Diaz 08 Sep 2022, 08:21

password already changed, please verify access.

Thanks

Ana Diaz 08 Sep 2022, 10:41

password already changed, please verify access.

Thanks

Ana Diaz 08 Sep 2022, 11:22

Hi, Fred

1. I am going to review the configuration of the facebook module.
2. The Instagram module is now working properly.
Thank you very much!

Fred 08 Sep 2022, 21:48

You are welcome!