- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Fred
- Private: No
- Open Date: 08.09.22, 17:34
- Opened by: Jorge
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #23737 - Add button in menu
Hello, when I try to add a new button to the main menu through the pk_flexmenu module I get the following error:
not connect
Check Network.
Could you check it for me, please?
Comments
Hi, Jorge.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server
P.S. Thanks you for your rating
Hello, you already have updated the access data
Sorry for the delay.
Please disable opcache in your server configuration for a while. As I can see it Up and Running https://world-bearing.com/info.php
Hi, I have already disabled opcache in my server…
Hello, have you been able to check the error?
Don’t worry, I working on that, but the problem is not easy. We spent much time on that, hope to find a solution soon
Very strange problem you have.
First of all you have to fix files and folders permissions as prestashop require
The second thing I have to say is that I assume your website was hacked. I see a lot of “strange” files among “standard” prestashop ones. You need some specialist who could check that out for sure.
And the last question is about platform version, don’t you think to update your store to the latest prestashop version?
Obviously I know that the problem is rare, but when I asked you by email you told me that I had to extend the web maintenance for 6 months, which I have already done, in order to solve it. If now you tell me that I have to hire an expert in prestashop, I ask you to return the amount charged to me, so that I can dedicate it to him. On the other hand, you do not tell me which folders and/or files I have to give the permissions that you indicate. And finally, if I update the prestashop, they also charge me €300 to do it, and since it has worked well so far…
Maybe I was not clear, so I’ll try to re-phrase my message.
We are ready to help with the theme problem, but we are not able to resolve problems that are not related to the theme such as wrong permissions, etc… If you want we can refund you money.
Thank you for your reply. Logically, I also prefer that the problem be resolved before you have to return the money. I have already modified the permissions that you indicated…
One more day with no solution, the issue is not typical and too complicated.
Please request refund on themeforest, because we are not able to find a solution yet
Thank you very much for your effort… I hope you have a solution
Spent another day with no solution…
And if we update the version and prestashop?
There is no that module in the latest theme version. it’s too outdated. Currently we are using another menu module so the problem will be solved automatically.
But I would recommend you to install new Prestashop version from scratch to have clean shop, because as I wrote you there are a lot of “strange” files in your server which are not “native” for prestashop.
The problem is that the product catalog, customers and orders are very large and it won’t let me import it to a new…
Could you please take a screenshot of the issue?
Of course
Attachments:
Yes, that’s what we are trying to fix over one week with no success. That’s why I offered a refund for you.