• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 12.09.22, 13:38
  • Opened by: Martina Farela

Ticket #23746 - error when sharing blog posts

Hello, when I try to share any blog post. The post is shared but does not show the header image. Only the link is shared (I tried with different social networks)

I searched all the information on facebook etc and couldn’t fix it.

For example if I share a product if it looks good. But not the blog posts.

I think it may be a problem with the blog module

attached images


pk1.PNG (13 KiB)
pk2.PNG (347.6 KiB)


Fred 12 Sep 2022, 19:26

Hi, Martina.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office

Martina Farela 13 Sep 2022, 08:02

they are already updated thanks

Fred 13 Sep 2022, 22:29

Yes, back office access is ok, but FTP is not. Please update it too, I need to check out blog files.

Martina Farela 14 Sep 2022, 07:56

Okay, sorry. Now you should be able to enter everything

Fred 14 Sep 2022, 20:12

I don't understand why it doesn't work, maybe some cache.
Facebook require to provide post image into meta tag with "og:image" property. And you have exactly the same in the source code - https://take.ms/xEN67