• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 19.09.22, 14:08
  • Opened by: Enzo Lahargue

Ticket #23765 - Promokit products widget problem

Hello,

I have a problem with the widget products from Promokit. Basically, I want to display this widget as a carousel, and change the number of slides showing between devices for the responsive.
Currently, I can change the number of products showing on the computer version, but when I want to change the numbers of products displaying on telephone, it seems that it doesn’t work at all.
Also, I am wondering about the Products slider by creative elements : do I have to suscribe to a license to use it ? And does it will work properly with the other widget ?

Thanks for your help, best regards,
Enzo

Attachments:

Comments

Fred 19 Sep 2022, 16:59

Hi, Enzo.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server

Enzo Lahargue 23 Sep 2022, 17:18

Hi,
Sorry for the late reply.
I wrote my access on my profile. Please take care about working in the right directory (/sites/new.cbdpaschere.com/...)

Fred 23 Sep 2022, 17:31

I just make a fix, but you seem to have enabled some cache. Could you please check it out?

Enzo Lahargue 26 Sep 2022, 09:05

Thanks for the help, I'll take a look to the cache issue then

Fred 26 Sep 2022, 18:27

Ok, let me know in case the issue will not be solved

Enzo Lahargue 04 Oct 2022, 17:03

Hi, sorry for the late reply.
I tried to deal with the cache issue, unfortunately it seems that I can't find the solution about clearing the cache, disable it, and other
solutions like changing permissions rights.
Furthermore, I also have this problem when I make a custom category page with the category products widget from promokit, the number of columns displayed doesn't change depending of the support viewed.
So I guess that you are right, it should be this kind of trouble.

Fred 04 Oct 2022, 18:02

Maybe hosting support could help you, have you tried to apply there?