- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 19.09.22, 14:08
- Opened by: Enzo Lahargue
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #23765 - Promokit products widget problem
Hello,
I have a problem with the widget products from Promokit. Basically, I want to display this widget as a carousel, and change the number of slides showing between devices for the responsive.
Currently, I can change the number of products showing on the computer version, but when I want to change the numbers of products displaying on telephone, it seems that it doesn’t work at all.
Also, I am wondering about the Products slider by creative elements : do I have to suscribe to a license to use it ? And does it will work properly with the other widget ?
Thanks for your help, best regards,
Enzo
Comments
Hi, Enzo.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and FTP Server
Hi,
Sorry for the late reply.
I wrote my access on my profile. Please take care about working in the right directory (/sites/new.cbdpaschere.com/…)
I just make a fix, but you seem to have enabled some cache. Could you please check it out?
Thanks for the help, I’ll take a look to the cache issue then
Ok, let me know in case the issue will not be solved
Hi, sorry for the late reply.
I tried to deal with the cache issue, unfortunately it seems that I can’t find the solution about clearing the cache, disable it, and other
solutions like changing permissions rights.
Furthermore, I also have this problem when I make a custom category page with the category products widget from promokit, the number of columns displayed doesn’t change depending of the support viewed.
So I guess that you are right, it should be this kind of trouble.
Maybe hosting support could help you, have you tried to apply there?