• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Fred
  • Private: No
  • Open Date: 30.09.22, 15:20
  • Opened by: Ziga Polajnar
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #23790 - Problem with theme config and update

We have tried to upgrade our Prestashop from 1.7.7.5 to newer version with the “1-click upgrade” and during the upgrade something went wrong. We tried to use an automatic backup but it didn’t work so we had to do some manual changes to the directory.

Now the shop seems to be working but there is a problem with the settings module.

Is it possible to repair this issue and update our Venedor theme to the latest version?

Attachments:

image.png (11.4 KiB)

Comments

Fred 30 Sep 2022, 18:00

Hi, Ziga Polajnar.
The Theme Settings module was not hooked into it’s hooks. I just fixed that, now it seems to work

Ziga Polajnar 30 Sep 2022, 18:56

Thank you!

Can you please also update our theme to the latest version?
The button “check for updates” doesn’t seem to work in our settings module

Fred 02 Oct 2022, 11:18

In this case you can update the theme manually. See “Manual Update” in the theme’s documentation https://venedor3.promokit.eu/promokit/documentation/

Ziga Polajnar 02 Oct 2022, 18:31

The last time we have tried that it broke our setting module

Fred 02 Oct 2022, 21:33

Yes, I understand now. You have old Theme Settings module which need to uninstall and delete, because the latest theme version has completely new module with new technical name “pkthemesettings” (old one was “pk_themesetings”).

Ziga Polajnar 02 Oct 2022, 21:54

Can you please do this for us and then make the update to the latest Venedor version?
It would really help us out because we are not that good with IT

Fred 02 Oct 2022, 22:06

Do you have a backup? just in case something will go wrong

Ziga Polajnar 02 Oct 2022, 23:32

Yes, we made backup

Fred 02 Oct 2022, 23:33

We will be able to make an update tomorrow in the evening, Today is too late

Ziga Polajnar 02 Oct 2022, 23:34

Sure, that will be great

Ziga Polajnar 03 Oct 2022, 11:36

Also one thing that we noticed is that our payment module Stripe has an issue - people are not able to type in their credit card info. Not sure if this is somehow connected or a separate issue

Fred 03 Oct 2022, 23:16

Sorry for the delay, but we didn’t have free time to make this update. Theme update is not covering by support that’s why it has lower priority.
We will try tomorrow

Ziga Polajnar 04 Oct 2022, 00:47

No problem.
When you have time please check the Stripe payment module, that is a priority for us.
Not sure what happened or how can this be connected to the theme but after the last change it doesn’t work.
Customers are unable to insert any card data in the fields

Attachments:

stripe.jpg (119 KiB)
Ziga Polajnar 04 Oct 2022, 16:39

Ok, we were able to repair the Stripe payment module.

The only issue is now with the Venedor update to the newest version. I have read your documentation for manual update but was unable to do it - when i tried the settings module was broken.

Fred 04 Oct 2022, 21:39

I have tried to start uploading update files on your server, but it seems I have a problem with internet speed. I’m currently in small vacation and working from hotel.
If it’s not critical for you I would like to ask you to wait few days when I’ll back to my working place on this Saturday.

Ziga Polajnar 04 Oct 2022, 22:06

Yes, of course, no problem at all.
Main thing for us is that the webstore is operational at the moment.
We can wait with the update

Fred 04 Oct 2022, 22:12

Thank you for understanding

Fred 08 Oct 2022, 23:13

Modules are uploaded and the theme seems to be updated, as I can see.

Ziga Polajnar 09 Oct 2022, 00:02

Thank you, we really appreciate the help!

Fred 09 Oct 2022, 09:56

You are welcome!