• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 05.10.22, 12:06
  • Opened by: Sylvain Duval
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #23809 - Faceted search isn't displaying on mobile devices

Hello,

labruleriedesalpes.com
My faceted search isn’t displaying on mobile devices even if plugin is activated.
Do you know why ?

Regards

Comments

Fred 06 Oct 2022, 22:31

This website is not available for me labruleriedesalpes.com

Sylvain Duval 07 Oct 2022, 09:24

sorry, it is labruleriedesalpes.fr

Fred 07 Oct 2022, 20:19

Try this CSS code

@media (max-width:800px) {
  #left-column {z-index:9}
}

It works like this - https://take.ms/u4R4z

Sylvain Duval 10 Oct 2022, 09:08

it works, but is there a way to open by default “Products filter” ?
Thanks

Fred 10 Oct 2022, 22:21

You can find this option in the Theme Settings → Category page

Sylvain Duval 11 Oct 2022, 17:27

I set Collapsed Filters “yes” to “no” nothing changed. Then I tried “no” to yes” nothing changes.
Could you have a look at it please ?

Fred 11 Oct 2022, 22:19

Yes, I see. Working on that…

Fred 12 Oct 2022, 19:24

Looks like it’s ok now https://take.ms/s00hQ

Sylvain Duval 13 Oct 2022, 09:47

It doesn’t display on my phone (I’ve cleared my cache), it’s an iPhone

Fred 13 Oct 2022, 21:01

Try now - https://take.ms/YKl02

Please keep a backup of your website

Sylvain Duval 17 Oct 2022, 10:09

It works now thanks.
Could you tell me what you did ?
Why do you precise me to keep a backup of my website ?

Fred 17 Oct 2022, 14:17

1. I have modified theme.css file.
2. I would recommend to make a backup everyday. As for this particular case it’s because some file was modified and would be good to have it backed up

Sylvain Duval 17 Oct 2022, 14:26

Wasn’t is possible to add this code on Theme settings –> Custom CSS ?

Fred 17 Oct 2022, 15:53

That was easier for me to fix the existing code then override it with new one.
Just keep that file as a backup