- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Kate Support
- Private: No
- Open Date: 07.02.14, 21:11
- Opened by: Richard
- Closed by: Alex
- Closed on: 07.04.14, 12:53
- Reason: No answer from a customer
Ticket #3043 - Wrong amount billed to customer
Hello;
we’ve just got an order this morning with our new website and here is what happened.
the customer ordered over $100 and free shipping was working as supposed but after she filled up all her payment info we received a paypal notification of the payment but including shipping so now we have to refund her the shipping.
I don’t understand why she was charged the shipping since free shipping was properly calculated.
thank you for letting us know asap because as you can easily understand, this is a critical issue.
Comments
Hello Richard.
Sorry for the delay, we had some problems with our support database, and your ticket has been missed.
Could you please check this issue with default prestashop theme?