• Closed by: Alex
  • Closed on: 27.05.15, 09:52
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #7574 - The number of carriers decrease

Hi, I have set two kind of carriers, but when I choose a determinated number of products and Its price is high the number of carriers decrease only to one, only appears MRW carrier. Could you help me about taht?

Thanks and regards

Comments

Kate Support 12 May 2015, 11:02

Hi,
1) Check if your second carrier has some restrictions in BO > Shipping > Carriers settings (price, weight, location etc)
2) Also check the issue in the default-bootstrap theme.
You can safely switch to it in BO > Preferences > Themes. Press “Advanced Settings” and there choose directory “default-bootstrap”
If the default theme has the same problem then you need to apply to the PS forum

Regards