• Closed by: Alex
  • Closed on: 19.06.15, 09:43
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #7644 - Category Images

Hi support,
I’ve almost lost all my hair on this one!

According to your documentation for the Venedor theme:

For horizontal rectangular images with proportions 1:0.7 use following dimensions, you advised to use category_default 535 px 450 px BUT unfortunately all image upload attempts still leaves the image with ‘white boxes’.

Before you ask, i have regenerated all images, tried jpg, png . The white spaces overlap the grey horizontal line beneath the main menu.

Could you kindly shed more light on this, does the image placeholder require any modification in the css?

sycamoresparesline.co.ukcat_image.jpg

Comments

Kate Support 18 May 2015, 12:50

Hi,
Your site is in maintenace mode and I cannot see the issue :)
Please fill the fields of access to the BO in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.
Regards

Chuks Uhiara 20 May 2015, 22:13

Hi,
Site IS in maintenance mode due to obvious reasons, i attached an image to the post showing the issue. If i may, your themes are professional but the support appears minimal personal information requested seems a bit over the top for the sort of service you provide.

Kate Support 21 May 2015, 09:07

Hi,
I just wanted to check the issue on your site to make sure I understood you correctly.
The issue you mentioned is default theme behavior. Here’s the screenshot from our demo site http://c2n.me/3i1Qd8R
The image covers top and bottom margins. You can use .png images with transparent background for categories to achieve better look

Regards

Chuks Uhiara 22 May 2015, 09:55

Hi i have tried transparent backgrounds .png, my illustration shows the image overlapping the horizontal line. It appears you may not be able to offer a solution for this as your branded it a ‘default’ behavior. I will turn of the category image completely, disappointing as this feature goes well with the Venedor theme.

Kate Support 22 May 2015, 13:10

Hi,
did you enable option to use .png images in Preferences > Images?
It appears you may not be able to offer a solution for this as your branded it a ‘default’ behavior. This is not a theme bug so there should be no solution for this. As you can see in the demo, category images work perfectly fine with transperent .png images
I will turn of the category image completely, disappointing as this feature goes well with the Venedor theme. The feature works fine. You just need to use it properly.

Regards