• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 23.05.15, 01:52
  • Opened by: Jules Piccotti
  • Closed by: Alex
  • Closed on: 19.06.15, 09:58
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #7691 - Issues with Alysum 4.3: doesn't load all CSS

We noticed after installing Alysum 4.3 that many settings were completely ineffective, such as changing colors and backgrounds.

Also, some of the sliders, such as pk_layeredslider are not displayed appropriately (see screenshot attached)

The website can be viewed at http://test1.beautytree.co.uk/

Comments

Kate Support 23 May 2015, 08:47

Hi,
I need to check the issue in your BO. Please fill the fields of access to the BO in your profile http://support.promokit.eu/index.php?do=myprofile

Also, some of the sliders, such as pk_layeredslider are not displayed appropriately (see screenshot attached) Try to add your slides. The default sliders positions may not install properly

Regards

Jules Piccotti 23 May 2015, 10:48

Thanks for the reply.

I confirm I still can’t setup many customizations, such as background pattern. Also many little element don’t appear positioned exactly like your demo.

I have created a BO access for you, and put the data in my profile. Unfortunately our server is very secure, and we can’t provide direct FTP access, the only way to give you access is for you to follow this procedure, so that I get a key to upload on our server.

Create private/public keys

If the person to whom you are going to give access doesn’t have a private/public key pair yet, he should generate them as described below .
On Windows he can use PuttyGen. This page explains the process in detail.
On a Linux/Unix/OS X machine he should use the ssh-keygen command..
ssh-keygen -b 2048 -t rsa -f ~/newuser_id
When executing this command you will prompted to enter a passphrase to protect the private key.
This command will generate two files:
newuser_id: This is the private key. It is personal and your customer should not share it with anyone else. He will use it to access your machine.
newuser_id.pub: This is the public key. It is the file that your customer will share with you so you can give him access to your machine.

As soon as you’ll send me your public key I will create an account to let you login to the server.

Jules Piccotti 24 May 2015, 13:45

I hav efilled all the data on how to access the BO, and provided instructions on how to provide FTP access. Please get back to me as soon as possible as this issue is outstanding.

Alex 24 May 2015, 18:06

Hi. Today we have a weekend. Tomorrow we will gladly help you

Alex 25 May 2015, 15:20

Hi. Try to RESET the Theme settings module. It should help.
After the module RESET you will loose your theme settings configuration. So before that open Theme settings in the separate browser tab. After that go to BO > Modules and reset the Theme Settings. Start configuring the module with the help on the Theme settings tab opened earlier.

and regenerate image thumbnails BO>Preferences>Images

Jules Piccotti 02 Jun 2015, 21:53

I’VE TRIED WHAT YOU SUGGESTED, BUT IT DIDN’T SOLVE THE ISSUE.

Theme settings such as background switch are still ineffective, and I am not unable to fully customize the theme!

I provided you details to log into our backend, and instructions to request an SSH account, (also below here) please help us.

Create private/public keys:

If the person to whom you are going to give access doesn’t have a private/public key pair yet, he should generate them as described below .
On Windows he can use PuttyGen. This page explains the process in detail.
On a Linux/Unix/OS X machine he should use the ssh-keygen command..
ssh-keygen -b 2048 -t rsa -f ~/newuser_id
When executing this command you will prompted to enter a passphrase to protect the private key.
This command will generate two files:
newuser_id: This is the private key. It is personal and your customer should not share it with anyone else. He will use it to access your machine.
newuser_id.pub: This is the public key. It is the file that your customer will share with you so you can give him access to your machine.

As soon as you’ll send me your public key I will create an account to let you login to the server.

Alex 03 Jun 2015, 15:51

Hi.
Made reset for test1 and reconfigured it and seems works ok.
Just pattern doesn’t work. Here is the fix  FS#7783 

2) Also fix this issue please http://c2n.me/3iIDjYb