• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 24.05.15, 11:31
  • Opened by: Giacomo
  • Closed by: Alex
  • Closed on: 30.06.15, 18:11
  • Reason: Closed
  • Comment: Glad to help!

Ticket #7702 - Cannot see product images

Hi,

I’m Giacomo from test.shop-benessere.com/shop

I have some problem with product images:

1) when I go to a category page es:
http://test.shop-benessere.com/shop/it/113-anelli there’s no images for the products, but the “undefined” text.

2) in the summary cart page (when I have at least one item in the cart) there’s no image of the products

How can I fix it?

Thank you

Comments

Giacomo 13 Jun 2015, 09:50

1) fixed!! Thank you!
2) still remain: in the summary cart page there’s no images of products! (see attachment)

What can I do???

Thanks

Alex 13 Jun 2015, 10:08

Hi. Try to regenerate all the thumbnails Preferences>Images

Giacomo 13 Jun 2015, 17:19

It doesn’t work.
I had already tried and I tried again.
The images appear for a moment and then disappear.

Alex 15 Jun 2015, 10:21

Hi.
Please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.

Giacomo 16 Jun 2015, 09:14

Hi,
I filled the fields!
Thank you

Alex 16 Jun 2015, 11:41

Hi. Fixed the issue. Sorry for waiting.
Best wishes ;-)

Giacomo 17 Jun 2015, 09:43

Yes! now I can see product images in the checkout pages,
but i cannot see the gift voucher image and the final amount.
There’s something else
Thank you

Alex 17 Jun 2015, 13:53

It shouldn’t be voucher block there http://c2n.me/3jqeJtP
http://alysum4.promokit.eu/
Or I didn’t understand something?

Alex 30 Jun 2015, 10:53

Hi. Is the issue solved?

Giacomo 30 Jun 2015, 11:16

Yes,
I’m sorry for the delay

Thanks