- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Alex
- Private: No
- Open Date: 24.05.15, 11:31
- Opened by: Giacomo
- Closed by: Alex
- Closed on: 30.06.15, 18:11
- Reason: Closed
- Comment: Glad to help!
Ticket #7702 - Cannot see product images
Hi,
I’m Giacomo from test.shop-benessere.com/shop
I have some problem with product images:
1) when I go to a category page es:
http://test.shop-benessere.com/shop/it/113-anelli there’s no images for the products, but the “undefined” text.
2) in the summary cart page (when I have at least one item in the cart) there’s no image of the products
How can I fix it?
Thank you
Comments
Hi. Please try this fix.
https://support.promokit.eu/index.php?do=details&task_id=7613#comment37681
1) fixed!! Thank you!
2) still remain: in the summary cart page there’s no images of products! (see attachment)
What can I do???
Thanks
Hi. Try to regenerate all the thumbnails Preferences>Images
It doesn’t work.
I had already tried and I tried again.
The images appear for a moment and then disappear.
Hi.
Please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.
Hi,
I filled the fields!
Thank you
Hi. Fixed the issue. Sorry for waiting.
Best wishes
Yes! now I can see product images in the checkout pages,
but i cannot see the gift voucher image and the final amount.
There’s something else
Thank you
It shouldn’t be voucher block there http://c2n.me/3jqeJtP
http://alysum4.promokit.eu/
Or I didn’t understand something?
Hi. Is the issue solved?
Yes,
I’m sorry for the delay
Thanks