• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Kate Support
  • Private: No
  • Open Date: 24.05.15, 17:00
  • Opened by: Giacomo
  • Closed by: Kate Support
  • Closed on: 08.06.15, 13:12
  • Reason: Fixed
  • Comment: Glad to help!

Ticket #7705 - Problem with paypal payment method

Hi,

I’m Giacomo from test.shop-benessere.com/shop
That’s my problem: in the checkout process paypal doesn’t appear among the available payments method, but only in the express checkout button.
Further I’ve installed COD (Cash on Delivery) and COD+ module and they seem to be in conflict each other: they are both displayed among the avilable payments method with the same layout.

What can I do??

Thank you

Comments

Alex 24 May 2015, 18:08

Hi. Please check the issue with the default PS theme. Here how to do that:
http://media.promokit.eu/support/description/switch-to-default.jpg
Back-office>Preferences>Themes>Adv Settings>Directory, default-bootstrap (you won’t loose any information by switching with such way)

Giacomo 05 Jun 2015, 16:21

The problem still remain, so it is not dependent on the theme.
Have you any suggestion?

Thanks

Kate Support 05 Jun 2015, 18:27

Hi,
If you see the same issue in default-bootstrap theme that means it’s Prestashop problem, not the theme one.
Here are related topics at PS forum
https://www.prestashop.com/forums/topic/443492-solved-pay-with-paypal-doesnt-show-on-payment-page/
https://www.prestashop.com/forums/topic/317350-solved-paypal-doesnt-show-up-at-the-check-out-page/
Further I’ve installed COD (Cash on Delivery) and COD+ module and they seem to be in conflict each other: they are both displayed among the avilable payments method with the same layout. Please show the issue with the screenshot. Does it appear the same in the default theme?

Regards

Giacomo 08 Jun 2015, 13:06

I fix the problem with Paypal by following your link!
I fix the COD/COD+ one too;
I just simply turn off the COD module.
Thank you very much!

Kate Support 08 Jun 2015, 13:12

Ok, great!
Glad that you managed to solve the problem :)
Best regards!