- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Kate Support
- Private: No
- Open Date: 25.06.15, 18:27
- Opened by: Soporte Criterio
- Closed by: Alex
- Closed on: 08.07.15, 14:10
- Reason: Closed
- Comment: Glad to help!
Ticket #7950 - Problem with the styles of automatic response contact form
Good afternoon! I have a question … my contact form operates normally (as seen in the first picture).
Then within my prestashop panel in the customer care, I answered the question of my client. When the client receives the response from the site administrator, receives an email with a link for a new response. When entering this link all styles of the section are broken (second image).
What can be caused this?
I visualized in the code, there should be no problem, since it is the same code and file, only has filters if a client response (ie, from the link sent by email), or a first message contact
Await response
Thank you!!!
Comments
Hi!
This bug has been fixed in Venedor 2 update. But if you don’t plan to update now then please update the FTP access in your profile (the current doesn’t work) and I will fix the issue for you :)
Regards!
Thanks for your answer! I upgrade ftp data from my account :)
I await comments
Hi, should be fixed now. Please check
Ok, now the problem is solved. Thank you!
You left in FPT a file called “contact-form.tpl — del”? Is our archive of previous contact form?
Regards.
Hi, yes, I renamed the old file and left it as backup for just in case :)
You can delete it if you like.