• Closed by: Alex
  • Closed on: 15.07.15, 09:38
  • Reason: Closed
  • Comment: Glad to help!

Ticket #7994 - flexmenu add new item not working

At modules > Flexmenu, whenever I add a new item a popup error appear said Requested page not found. (see attached)

Comments

Kate Support 02 Jul 2015, 12:28

Hi!
Please check files permissions on your server. They should be 755 for folders and 644 for files.
If the permissions are fine but the problem remains then fill the fields of access to the BO and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will investigate the issue.
Regards

Kam Chee Kin 02 Jul 2015, 15:39

Login detail has been fill in, please check.

Kate Support 02 Jul 2015, 20:21

Hi,
I see this error http://c2n.me/3kbYw0w
Your store cannot load the file jquery-1.11.0.min.js from server
Please ask your hoster to check chown command (change owner)
It should help

Regards!

Kam Chee Kin 03 Jul 2015, 04:30

Based on the server responsed, they have checked and confirmed that the ownership is correct for the file “js/jquery/jquery-1.11.0.min.js”.
-rw-r–r– 1 blingcom blingcom 96381 Mar 6 12:09 /js/jquery/jquery-1.11.0.min.js

Alex 03 Jul 2015, 12:43

Hi. Sorry but Kate wrote you wrong file. You have problem with the file /modules/pk_flexmenu/ajax/queries.php

Some our customers had such issue as well.
In most cases this issue solves after applying to the hoster.

Here is this file in our demo site http://alysum4.promokit.eu/modules/pk_flexmenu/ajax/queries.php blank page as it should
and here is on your site http://www.bling.com.my/modules/pk_flexmenu/ajax/queries.php 404 error.

Please apply to the hoster with this issue.
404 to the file http://www.bling.com.my/modules/pk_flexmenu/ajax/queries.php

If they fix that please ask what was the reason. Interesting to know the answer ;-)

Kam Chee Kin 04 Jul 2015, 12:29

The server has fixed the issue, below was the reply from them:

Regarding on your issue we could see folder “/home/blingcom/public_html/modules” is writeable of permission path. In this case we have proceed correct the permission and now the page is same as http://alysum4.promokit.eu/modules/pk_flexmenu/ajax/queries.php.

[Sat Jul 04 09:21:08 2015] [error] [client 103.6.196.115] SoftException in Application.cpp:603: Directory “/home/blingcom/public_html/modules” is writeable by group
[Sat Jul 04 09:21:08 2015] [error] [client 103.6.196.115] Premature end of script headers: queries.php
[Sat Jul 04 09:21:09 2015] [error] [client 103.6.196.115] SoftException in Application.cpp:603: Directory “/home/blingcom/public_html/modules” is writeable by group, referer: http://www.bling.com.my/modules/pk_flexmenu/ajax/queries.php [Sat Jul 04 09:21:09 2015] [error] [client 103.6.196.115] Premature end of script headers: ajax.php, referer: http://www.bling.com.my/modules/pk_flexmenu/ajax/queries.php

Alex 06 Jul 2015, 12:32

Hi. I’m glad that issue is solved.

Thank you for the hoster answer ;-)