• Closed by: Marek
  • Closed on: 18.08.15, 10:59
  • Reason: No answer from a customer

Ticket #8091 - theme ayslum preset 7 not working properly

this is my third attempt on here to resolve this issue and i am very angry at the moment that no one has bothered to answer or try to solve this problem

i have purchase alysum and i want to use preset 7 as my theme on

www.canvasdesign.co.nz

i have 2 issues
1-on the main page as i slide up and down i can see another page in the background (in between the sliders)
it seems that the sliders are overlayed on another page
how i can remove the underlying page so only the siders are visible

2-i would like the menu to be visible on the front page when i use preset 7

i tried to re-install the theme and now the whole thing is messed up

please help to restore faith in your product

thank you

Comments

shashi bhushan 14 Jul 2015, 10:40

this has not been resolved ..please fix this issue

my website is completely down and i am unable to proceed with my business

Kate Support 14 Jul 2015, 11:09

Hi,
at the moment that no one has bothered to answer or try to solve this problem Please check your previous tickets. They all were properly answered by our support team
https://support.promokit.eu/index.php?do=details&task_id=8035
https://support.promokit.eu/index.php?do=details&task_id=8037
https://support.promokit.eu/index.php?do=details&task_id=8011
I checked your site when you posted your first ticket but I didn’t see the problem there. The menu was working properly as well as background. So I asked for more information.
But you didn’t write back!
Right now you don’t have Alysum theme installed in your store. I see only default-bootstrap theme in your Back office.
If you need our help to install the theme then fill the fields of access to the FTP in your profile and I will try to help you.

Regards

shashi bhushan 14 Jul 2015, 11:58

please check

www.canvasdesign.co.nz

scroll up and down and check the gap between the sliders

you can see images in the back ground
it makes the website look very un professional

Kate Support 14 Jul 2015, 12:48

I don’t see any issue. This is what I see http://screencast.com/t/HeOerOBUlq
Your site looks exactly like demo.
If you see it different please provide screenshots

Regards!