• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Kate Support
  • Private: No
  • Open Date: 28.07.15, 15:16
  • Opened by: Giacomo
  • Closed by: Alex
  • Closed on: 02.09.15, 16:46
  • Reason: Closed
  • Comment: Glad to help!

Ticket #8191 - Probleme in delete product

Hi, I’m Giacomo from http://test.shop-benessere.com I have this issue: from the BO, when I delete a product,
a totally white page appears. I have to change manually the url for doing
something else and for come back to the BO.
Furthermore, when I use massive actions on several products (e.g. when I try to delete several products, it doesn’t work).

What can I do??

Thanks

Giacomo

Comments

Kate Support 29 Jul 2015, 10:04

Hi,
Go to BO > Advanced Parameters > Configuration Information and check if you have some errors there.
Also enable debug mode and write us back if it shows some errors when the blank screen appears.
http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/

Regards