• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Kate Support
  • Private: No
  • Open Date: 18.08.15, 13:50
  • Opened by: Levan
  • Closed by: Kate Support
  • Closed on: 18.11.15, 10:38
  • Reason: Fixed
  • Comment: Glad to help!

Ticket #8304 - Flex menu doesn’t work for mobile

Hi,

I have a problem about the flex menu, the flex menu doesn’t work for mobile mode.

Please may you help me?

Best regards,
L.J.

Comments

Kate Support 18 Aug 2015, 14:01

Hi,
Please add purchase id in your profile http://support.promokit.eu/index.php?do=myprofile
Also fill the fields of access to the BO in your profile and I will check the issue.
Regards

Alex 26 Sep 2015, 13:27

Hi. Is the issue solved?

Levan 17 Nov 2015, 12:02

Hi, No I still have a problem on the flex menu!!!

The flex menu doesn’t work for mobile mode.

Please can you send me code or instructions how to correct this problem? or can we pay support on this theme??

Best regards,
L.J.

Kate Support 17 Nov 2015, 12:05

Hi Levan,
I need to check the issue in your store to see what can cause the trouble with the menu.
If you need our help please add purchase id in your profile http://support.promokit.eu/index.php?do=myprofile
Also fill the fields of access to the BO in your profile and I will check the issue. And after that write us back here

Regards

Levan 17 Nov 2015, 20:24

Hi Kate,
it’s done to access to the BO.
Thanks

Kate Support 17 Nov 2015, 20:36

Fixed.
You have uninstalled default Alysum module Isotope filter in your BO > Modules and that caused the problem. I had installed the module back and left it disabled. Now everything works fine

Regards

Levan 17 Nov 2015, 21:39

you are formidable Kate thanks a lot

Kate Support 18 Nov 2015, 10:38

You’re welcome! Best regards!