• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Alex
  • Private: No
  • Open Date: 19.08.15, 16:09
  • Opened by: lafronde
  • Closed by: Alex
  • Closed on: 26.09.15, 13:26
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #8312 - Simple Blog Issue

TS v.1.5.9 | Venedor v.2.0 | PS v.1.6.0.14

Hi,

I bought an updated version of Simple Blog (1.4) that includes necessary features for us.
After a while, 1.4 is uninstalled and returns automatically to the version provided by Venedor 2.0 (1.3.2.1), how can we stop this to move on in serenity. Thanks.

Comments

Kate Support 19 Aug 2015, 16:35

Hi, did you update Venedor theme when your current Blog version 1.4 was replaced by Venedor one?

lafronde 19 Aug 2015, 17:10

No, I didn’t, it looks like some action (not an update) is triggering a return to 1.3.2.1 version which is annoying.

Alex 19 Aug 2015, 21:07

Hi. It sounds really strange. We don’t have any automatic update functionality.

There are a few ways of your issue.
1) You updated the theme via
BO>Preferences>Themes>Add New theme
or
BO>Modules>Theme Settings>General Settings>Update theme
2) you didn’t delete our blog version and there was some conflict between your and our version.

What to do.

1)Delete our version via BO>Modules and after that delete folder from ftp /modules/
/ph_featuredposts
/ph_recentposts
/ph_relatedposts
/ph_simpleblog

2) Install your blog version

lafronde 20 Aug 2015, 12:20

Hi Alex,

Thank you for your reply.

I confirm that I didn’t delete the previous version, could be the problem.
I’m going to follow your advises but will I keep my posts? Don’t want to loose anything.

We’re doing a Prestashop upgrade to most recent version then I’ll do what you suggest.
Thanks.

Alex 20 Aug 2015, 15:49

You can loose all your posts so make all posts backup.
I suppose the easier way via back-office. Just copy the text from each post and paste it to the fresh new module.