• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Kate Support
  • Private: No
  • Open Date: 24.08.15, 22:32
  • Opened by: blaz
  • Closed by: Alex
  • Closed on: 31.10.15, 10:07
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #8340 - Facebook module

Hi, I’ve read some of the Facebook reported bugs , and Mine is still buged.

The counter got stuck at some point tho we have alot more likes.

“The name of the Facebook Page” is only the last part of the facebook page (stilo.eu)

Could you help me fix this problem , ty

Comments

Kate Support 25 Aug 2015, 09:55

Hi,
did you add your Access Token in module configuration?

Regards

blaz 25 Aug 2015, 11:00

Access Token ? How to add this

Kate Support 25 Aug 2015, 11:16

I’ve sent the Facebook module update to your email. Update the module and add your Access Token in module configuration. You will find the guide in Facebook Like Box > Configure

Regards

blaz 25 Aug 2015, 11:17

ok Thank you. I’ll post here if it’s fixed

blaz 12 Sep 2015, 19:35

Doesnt work , tried many time.. I’ve created the app , generated the App Token , copied into the module but doesnt work.

Now it only says : %s people like (my page)

Before the Counter was stuck now it doesnt show any number at all..

Marek 13 Sep 2015, 22:16

Hi Blaz.
I can’t see your shop because of password. Please give me access details to see you shop.

blaz 13 Sep 2015, 22:53

https://powercase.si/ There is no password to see the website ? , For Administration info the correct informations are in my profile.

blaz 13 Sep 2015, 23:31

And also could you please check for 1 more problem. Text for products on front page under “pk_futures and pk_productCarousel_single” is missing for 80% of products.. Maybe the text is too long for Item name but I need it to be visible. Curently it says “zascitno…” insted of “zascitno steklo za note 4”

Kate Support 14 Sep 2015, 18:56

Hi,
I cannot check Facebook module in your BO > Modules because of this error http://c2n.me/3ntxHph
And I cannot check this error because FTP access in your profile is not correct.

Text for products on front page under “pk_futures and pk_productCarousel_single” is missing for 80% of products.. Module pk_features does not contain products. Do you mean some other module?
The titles are truncated by default. If you need to increase the titles in products carousel single then you need to increase “truncate” velue in file pk_productcarousel_single.tpl and add this code to TS > Custom CSS

#productsCarousel_single a.f_title {white-space: normal;}

Regards

blaz 14 Sep 2015, 19:25

I’ll try to fix the text issue, about the facebook the FTP information should be correct. I’ve just loged in now with those info.. If you can make this post private I can give you host password and username so you can acess FTP from there.

Kate Support 15 Sep 2015, 10:42

The FTP access doesn’t work for me. Please check if you have some country limitations on your server. I suppose it can be the reason.