- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Kate Support
- Private: No
- Open Date: 04.09.15, 12:47
- Opened by: Faisal Khan
- Closed by: Alex
- Closed on: 26.10.15, 14:56
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #8381 - Error in Installing the themesetting
Hello, I have installed the theme properly, but when I check the themesetting module isnt install and when I try to install it, an error is coming The following module(s) were not installed properly:
pk_themesettings :
So I need help with that please. My current shop version is 1.6.0.9. and upto which shop version this theme is compatible?
Comments
Hi,
Alysum 4 is compatible with PS versions 1.6.0.9 - 1.6.1.0
Please fill the purchase id and BO access in your profile https://support.promokit.eu/index.php?do=myprofile and I will check the issue.
Regards
I have dont it for you…
Please fill the purchase ID as well
Its there aswell.
Please fix this error first http://c2n.me/3n2B4KA
But this error came after installing the prestashop Alysum theme, it wasn’t there before when I installed the shop
This error is not related to the theme. You need to contact your hoster
How can you even say that its not related to the theme??
I have done a fresh installation of prestashop for you. The new link for the BO is in the FTP, and I have updated the password. Please check if the error is still there… Its gone!!!! Its something related to the theme.
The shop is currently on default theme. I have uploaded the Alysum theme .zip in the themes folder, if you please Preferences> Themes> Add a new theme>Import from FTP> and select archive Alysum-v.4.4.zip. Install it and check the error it will come over there and pk_themesetting won’t install either.
“pdo_mysql” depends on your hoster provider if he support mysql databases.
It’s not something that can be caused or fixed on the theme side.
You can find many posts about similar issue at Prestashop forum.
Example https://www.prestashop.com/forums/topic/224667-pdo-mysql-error/
Please contact your hoster and ask to check this error. It might be the reason that theme cannot be installed properly
Regards
Hi. Is the issue solved?