• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Alex
    Marek
  • Private: No
  • Open Date: 08.09.15, 21:17
  • Opened by: Bruce
  • Closed by: Alex
  • Closed on: 31.10.15, 10:09
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #8399 - Requested JSON parse failed in flexmenu

Hi,

I struggle with an error message when I want to create a menu in Flexmenu. Few seconds after I press “Add new item” it will popup the error message “Requested JSON parse failed”. Then the options are not available to do anything.

Please help.

Regards

Bruce

Comments

Kate Support 09 Sep 2015, 07:38

Hi,
Please add your purchase ID and fill the fields of access to the BO in your profile http://support.promokit.eu/index.php?do=myprofile and I will check the issue.
Regards

Bruce 09 Sep 2015, 10:50

Hi I fill all details in my profile. Thank you for proceeding. Regards

Alex 09 Sep 2015, 16:23

As I see you already have menu items. So his error appeared recently. Right? Try to remeber please what did you do with the shop before this error.
Try to reset the Flex menu module. It can help but it will erase all the menu items

Bruce 09 Sep 2015, 18:32

Alex, you got to understand this menu ALWAYS shos me this error since I install the theme. This never ever work. The only menu I can get it’s 1st layer. You can reset the plugin as I ALREADy did. It has NO effect.
I will add that the “Products Carousel with tabs " doesnt work neither. I activate it and it doesnt show up in home page. I will continue to activate more plugins to see the defects.
Can you check logs or something to fix something??

Alex 10 Sep 2015, 10:24

Hi.
1) Flex. We will try to investigate and fix it now.

2) Products carousel. Activated it in the modules and in the Theme Settings>Home page http://screencast.com/t/Q3iOxH1dhr
and now you can see it on the site

Marek 10 Sep 2015, 11:28

Hi Bruce.
Now menu works fine. Please check it out

Bruce 11 Sep 2015, 12:45

Hi Marek, YES! I confirm both issues are now solved. I am gratefull for your fixing. Can you tell what was wrong please?

Thank you and regards.

Marek 11 Sep 2015, 21:50

I just remove wrong condition what generates that message.

Bruce 16 Sep 2015, 18:41

Ok Thank you. Please insert your fix in next version. By the way, what is release date of Venedor V2.2?

Marek 16 Sep 2015, 23:03

We want to release it during 1-2 weeks