- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Alex
Marek
- Private: No
- Open Date: 08.09.15, 21:17
- Opened by: Bruce
- Closed by: Alex
- Closed on: 31.10.15, 10:09
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #8399 - Requested JSON parse failed in flexmenu
Hi,
I struggle with an error message when I want to create a menu in Flexmenu. Few seconds after I press “Add new item” it will popup the error message “Requested JSON parse failed”. Then the options are not available to do anything.
Please help.
Regards
Bruce
Comments
Hi,
Please add your purchase ID and fill the fields of access to the BO in your profile http://support.promokit.eu/index.php?do=myprofile and I will check the issue.
Regards
Hi I fill all details in my profile. Thank you for proceeding. Regards
As I see you already have menu items. So his error appeared recently. Right? Try to remeber please what did you do with the shop before this error.
Try to reset the Flex menu module. It can help but it will erase all the menu items
Alex, you got to understand this menu ALWAYS shos me this error since I install the theme. This never ever work. The only menu I can get it’s 1st layer. You can reset the plugin as I ALREADy did. It has NO effect.
I will add that the “Products Carousel with tabs " doesnt work neither. I activate it and it doesnt show up in home page. I will continue to activate more plugins to see the defects.
Can you check logs or something to fix something??
Hi.
1) Flex. We will try to investigate and fix it now.
2) Products carousel. Activated it in the modules and in the Theme Settings>Home page http://screencast.com/t/Q3iOxH1dhr
and now you can see it on the site
Hi Bruce.
Now menu works fine. Please check it out
Hi Marek, YES! I confirm both issues are now solved. I am gratefull for your fixing. Can you tell what was wrong please?
Thank you and regards.
I just remove wrong condition what generates that message.
Ok Thank you. Please insert your fix in next version. By the way, what is release date of Venedor V2.2?
We want to release it during 1-2 weeks