• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Kate Support
  • Private: No
  • Open Date: 15.09.15, 16:00
  • Opened by: Marek
  • Closed by: Alex
  • Closed on: 03.12.15, 11:05
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #8431 - Isotope Product Filter problem

Hi Promokit,

I have some problem with module Isotope Product Filter.
I cant edit nothing in module, add, delete, move the product.

Thx for you help.

Comments

Marek 15 Sep 2015, 16:04

Kate Support 16 Sep 2015, 08:35

Hi,
try to disable the cache and update Isotope module. I have sent it to your email.

Regards

Marek 16 Sep 2015, 09:25

Hi Kate,

still not working.
I disabled the cache, uninstalled old module and installed new module from mail.
But the problem is continue.

Kate Support 16 Sep 2015, 09:42

Hi,
I see this server error in your BO http://c2n.me/3ny3QDN
Please contact your hoster to check what can be causing the file overload

Regards

Marek 16 Sep 2015, 10:20

My eshop was in under construction, maybe this error 503 was this problem.
Is error 503 on eshop yet?

Kate Support 16 Sep 2015, 16:57

The error is still there

Marek 28 Oct 2015, 15:45

Hello Kate,
error 503 is repaired.
But I have problem with this module.
Or when I can edit manual settings:
i65.tinypic.com9zlo9k.jpg

Kate Support 29 Oct 2015, 16:05

Hi, I have cleared the cache in Advanced Parameters > Performance and the module seems to work fine. I don’t see the issue with it. Please check once again

Regards

Marek 29 Oct 2015, 17:13

Hello Kate,
thx, but modul still no working (for me).
Please try add some product, delete product and save.

After saving, I see original products that were there.
No change, no new products.

Kate Support 29 Oct 2015, 17:30

This is how it was
http://c2n.me/3pzrbbx
http://c2n.me/3pzr4uc
Then I removed all the products and added new
http://c2n.me/3pzrpWF
http://c2n.me/3pzrwJ5

It works fine on my PC. Try to check the issue in another browser

Marek 29 Oct 2015, 17:47

I am not totaly understand why not working on me.
I am trying to on - Google chrome (46.0.2490.80), IE (11), Firefox (41.0.2), Edge (latest) and still same.
Next solution is try other PC, try clean cache again, clean FTP cache etc.
I will be trying, thx.

P.S Which version and browser you using? Thx

Kate Support 29 Oct 2015, 18:05

I’m using Chrome Version 46.0.2490.80
Ok, I’ll be waiting for your answer then