- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Kate Support
- Private: No
- Open Date: 28.09.15, 22:02
- Opened by: Da Vinci
- Closed by: Alex
- Closed on: 20.11.15, 15:54
- Reason: Closed
- Comment: Glad to help!
Ticket #8519 - Something wrong with 'mobile' versions
I have a problem with displaying shop on the mobile devices (tablet/smartphone). I get blank page with logo and slider only.
Using the laptop everything looks good.
Debugger info attached (debugging is still ON If You want check that).
Comments
Hi. You have disabled Theme Settings module for portable devices this is the reason of the bug.
http://screencast.com/t/9DnkjEY5WUu Enable it and everything will be ok. I tried to do that but I can’t. I suppose you have some cache not standart rules.
Cache is disabled at all so it’s not a reason.
For Your information - I fixed that by turned OFF and next turned ON whole Theme Settings module. After that portable device options were default ON and it looks like working good at the moment.
But what happened? Why this problem occured without any modyfications? I need to find the reason bacause I don’t want similar situations in the future.
I’m glad that now is ok.
Maybe you did some Prestashop configuration or something like that.
I can’t tell you for sure the reason. We didn’t get any message from our customers with your issue.