- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Alex
- Private: No
- Open Date: 01.10.15, 17:21
- Opened by: Aaron
- Closed by: Alex
- Closed on: 19.10.15, 20:42
- Reason: Fixed
- Comment: Glad to help!
Ticket #8544 - Password Reset Error
Hello,
I had to change my password for my site Carna.co and the emails I received back contained the password: {password}, which obviously does not work. I cannot get into the backend of my site because I now have no password. How can I resolve this issue and get a password for my account? Thank you.
Comments
Hi. Press the button “Fix it” BO>Modules>Theme Settings, configure>Email Settings
Where is this “Fix it” button located? In the back office? I can’t get into it at all.
Yes. Back-office (BO) http://screencast.com/t/REeGDMqN3RWY
The issue is that I cannot get into the back office, I need my password reset.
Hi. So give me please FTP access I will fix the issue manually
Hi. Answered to your email
Activated our emails and everything seems ok http://screencast.com/t/Ydn0gSVSmDxC
Checked new customer registration and password reset. Everything is fine Please check
Hi. Is everything ok now?
Yes. Everything works. Thank you for help!