• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Alex
  • Private: No
  • Open Date: 01.10.15, 17:21
  • Opened by: Aaron
  • Closed by: Alex
  • Closed on: 19.10.15, 20:42
  • Reason: Fixed
  • Comment: Glad to help!

Ticket #8544 - Password Reset Error

Hello,

I had to change my password for my site Carna.co and the emails I received back contained the password: {password}, which obviously does not work. I cannot get into the backend of my site because I now have no password. How can I resolve this issue and get a password for my account? Thank you.

Comments

Alex 01 Oct 2015, 19:21

Hi. Press the button “Fix it” BO>Modules>Theme Settings, configure>Email Settings

Aaron 01 Oct 2015, 20:53

Where is this “Fix it” button located? In the back office? I can’t get into it at all.

Alex 02 Oct 2015, 12:45

Yes. Back-office (BO) :-) http://screencast.com/t/REeGDMqN3RWY

Aaron 02 Oct 2015, 22:30

The issue is that I cannot get into the back office, I need my password reset.

Alex 03 Oct 2015, 11:03

:-)

Hi. So give me please FTP access I will fix the issue manually

Alex 06 Oct 2015, 14:46

Hi. Answered to your email

Alex 16 Oct 2015, 23:05

Activated our emails and everything seems ok http://screencast.com/t/Ydn0gSVSmDxC

Checked new customer registration and password reset. Everything is fine ;-) Please check

Alex 19 Oct 2015, 12:09

Hi. Is everything ok now?

Aaron 19 Oct 2015, 17:10

Yes. Everything works. Thank you for help!