• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Alex
  • Private: No
  • Open Date: 19.10.15, 11:42
  • Opened by: Jorge
  • Closed by: Alex
  • Closed on: 17.12.15, 10:11
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #8662 - POSTAL CODE

Hi, although I have properly set the postal code in the country, when a customer puts the zip code, the form is not valid, so the end is not recorded.
Thanks!

Comments

Alex 19 Oct 2015, 12:18

Hi. I don’t think it’s our theme issue.
Please check the issue with the default PS theme. Here how to do that:
http://media.promokit.eu/support/description/switch-to-default.jpg
Back-office>Preferences>Themes>Adv Settings>Directory, default-bootstrap (you won’t loose any information by switching with such way)

Jorge 19 Oct 2015, 12:52

indeed , with the default theme that does not happen

Alex 19 Oct 2015, 20:01

Please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.

Jorge 21 Oct 2015, 10:51

Hi, I have already sent the ftp access and admin … When you can be solved ?

Thanks

Alex 21 Oct 2015, 22:12

Hi. I’ve switched your shop to default PS theme and see the same issue http://screencast.com/t/yhg2Fg60FwlS
Apply please to the PS forum. As I see you have filled everything right in the Localization>Countries.

Also added the fix for this issue http://screencast.com/t/PTsoM5x9
to your CustomCSS

#page #add_address .f-label, #page #identity .f-label {
    width: 33%;
    max-width: 40%;
}
#add_address .form-control {width: 100%}
#add_address .selector, #add_address .selector span {width: 67% !important}
#address #add_address #other {max-width: 78% !important;}
#add_address .textarea.form-group textarea.form-control {border-top: 1px solid #d6d4d4}
#address #add_address input.form-control, #address #add_address .form-group .form-control {
    max-width: 45% !important;
}
Jorge 24 Oct 2015, 09:06

and how I can fix the validation error zip code?

Alex 24 Oct 2015, 12:52

As I wrote you above this is not our theme fault. You should apply to the PS forum. As a temporary solution remove the mask NNNNN from the ES

Jonadabe 19 Nov 2015, 15:34

Hi there,

Is this the same problem as mine?
When I login to my account as a client, and I want to change my address, and the country has states, it don’t shows the field state?!

Thank you so mutch.

Alex 20 Nov 2015, 15:47

Hi. Jorge. Did you find the solution for this bug?