- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Alex
- Private: No
- Open Date: 19.10.15, 11:42
- Opened by: Jorge
- Closed by: Alex
- Closed on: 17.12.15, 10:11
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #8662 - POSTAL CODE
Hi, although I have properly set the postal code in the country, when a customer puts the zip code, the form is not valid, so the end is not recorded.
Thanks!
Comments
Hi. I don’t think it’s our theme issue.
Please check the issue with the default PS theme. Here how to do that:
http://media.promokit.eu/support/description/switch-to-default.jpg
Back-office>Preferences>Themes>Adv Settings>Directory, default-bootstrap (you won’t loose any information by switching with such way)
indeed , with the default theme that does not happen
Please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.
Hi, I have already sent the ftp access and admin … When you can be solved ?
Thanks
Hi. I’ve switched your shop to default PS theme and see the same issue http://screencast.com/t/yhg2Fg60FwlS
Apply please to the PS forum. As I see you have filled everything right in the Localization>Countries.
Also added the fix for this issue http://screencast.com/t/PTsoM5x9
to your CustomCSS
and how I can fix the validation error zip code?
As I wrote you above this is not our theme fault. You should apply to the PS forum. As a temporary solution remove the mask NNNNN from the ES
Hi there,
Is this the same problem as mine?
When I login to my account as a client, and I want to change my address, and the country has states, it don’t shows the field state?!
Thank you so mutch.
Hi. Jorge. Did you find the solution for this bug?