• Closed by: Alex
  • Closed on: 25.01.17, 12:59
  • Reason: Closed

Ticket #8753 - can't log to my client account

Hello,

We have a big problem now.

Our clients can’t connect to his account : same page come back all the time.

Could you please see in attached?

Comments

Alex 02 Nov 2015, 15:34

Hi.
Please check the issue with the default PS theme. Here how to do that:
http://media.promokit.eu/support/description/switch-to-default.jpg
Back-office>Preferences>Themes>Adv Settings>Directory, default-bootstrap (you won’t loose any information by switching with such way)

Ludovic 02 Nov 2015, 16:25

Exactly same problem

Can you help me?

Kate Support 02 Nov 2015, 20:26

Hi, if you see the same issue in default theme then it’s Prestashop problem. You need to apply to the Prestashop forum.
This problem is not related to Venedor theme.

Regards

Alex 03 Nov 2015, 07:05

Try to disable this module and check it again http://screencast.com/t/16RtKOpdcS06
Also you have this JS error http://screencast.com/t/k64fD4N2kH1
Is it some module or js script? Try to disable it and check the issue

Ludovic 03 Nov 2015, 07:50

Hi,

Thanks for your help. I try to solve this problem since yesterday but i don’t find.

Module amazon connect is not the problem : i make to disable and problem is same.

New client can’t create an account and old client can’t log for make a second order.

If you can check about this problem, i can pay no problem ;)

About JS error, i don’t know what it is.

Regards, ludovic

Ludovic 03 Nov 2015, 07:56

I don’t know if this is the same problem but when i am in my BO, i can’t change the date. When i clic on “DAYS”, “MONTH”, YEARS”, i can see any result

Ludovic 03 Nov 2015, 07:57

See in attached

Alex 03 Nov 2015, 08:38

It looks like some cache fault. Disabled all the cache but didn’t help. Maybe you use some cache on the hosting panel? Or htaccess changes?

Alex 03 Nov 2015, 08:40

when i am in my BO, i can’t change the date. Yes it can be the same issue

Ludovic 03 Nov 2015, 08:41

When i use firebug, i see one error : please see in attached

Alex 03 Nov 2015, 08:59

When i use firebug, i see one error : please see in attached I don’t think this is a problem

For now I’ve disabled all the PS cache in the page Performance. Please leave it disabled for now.

1)
http://www.googleadservices.com/pagead/conversion.js Failed to load resource: the server responded with a status of 403 (Forbidden) What is that? conversion.js Some script? Can you disable it? I don’t have such code in the my PS.

2) Try to remember what did you do before this bug. Maybe you did some performance or other modifications on the site or hosting panel?
3) Apply to the hoster and ask them what it can be the reason.

Ludovic 03 Nov 2015, 09:27

Hi,

All Google module are disable now. Do you see same 403 responded?

Alex 03 Nov 2015, 09:30

No JS error but didn’t help to solve the issue with the log in. Please try to apply to the hoster. I hope they will direct to the reasons of the bug

Ludovic 03 Nov 2015, 10:01

Do you know if it’s possible that a translate bug?

I was copy/paste the french original theme too venedor french language…

Alex 03 Nov 2015, 10:06

I don’t think so. But can be sure for 100 percent. I recommend you (if it’s not difficult) to rollback the translations and check the issue.
Always always always before any modification (I’m telling not about enabling/disabling some features in the PS BO) make a folder/site backup.

Alex 03 Nov 2015, 10:08

Sorry. I really want to help you to fix the issue. But I don’t have a time for that today. I will be available today in the evening but I hope for that time you already will fix the issue.
Good luck

Ludovic 03 Nov 2015, 10:12

thanks for your help

Ludovic 27 Nov 2015, 11:26

Hello,

i need your help (again)

I need to change the side of product price to the right on the left (like screen shot).

Could you please tell me if it’s possible?

Kate Support 27 Nov 2015, 16:28

Hi,
Add this code to TS > Custom CSS 

#product .content_prices {left:10px}


Regards

Ludovic 27 Nov 2015, 17:46

Hi,

I need to see that for all pictures…

regards

Kate Support 27 Nov 2015, 20:49

If you need it for all the site then we can offer you the modification with our customer paid service for 10 euro.
If you agree please let us know.

Regards

Ludovic 02 Dec 2015, 09:03

Ok i agree

Kate Support 02 Dec 2015, 14:34

Ok. Then please update BO access in your profile. The current doesn’t work and I cannot login to start with the modification

Ludovic 02 Dec 2015, 16:10

Hi,

You can try now

regards

Kate Support 03 Dec 2015, 15:18

Hi,
modification is done. I have added the code to TS > Custom CSS
Please check and if everything is ok pay here http://promokit.eu/themes/custom-package/

Regards

Kate Support 15 Dec 2015, 12:56

Hi,
I’m still waiting for your payment.

Kate Support 05 Jan 2016, 14:21

Hi,
I’m still waiting for your payment.