• Closed by: Kate Support
  • Closed on: 01.12.15, 13:14
  • Reason: Fixed
  • Comment: Glad to help!

Ticket #8848 - s3.my homepage problem

hi alex,

can you check what happen to s3.my homepage? you may need to login BO to add in your ip to view.

It happened after i tested popup module. hope to get help on this.

Comments

Kate Support 19 Nov 2015, 09:59

Hi,
did you delete some cache files? The problem seems not to be related to the popup module but to the cache files missing http://c2n.me/3qxfguy

dennis 19 Nov 2015, 10:12

I dont think i delete cache file. I dont know how to do that. What i did is only clear cache.
This s3.my is a copied version of iqueen.my.

Kate Support 19 Nov 2015, 10:23

Did you use “Clear cache” button to clear the cache? http://c2n.me/3qxm4ev

dennis 20 Nov 2015, 07:10

yes. i did clear cache from performance.

i also clear cache from a page cache module.

it doesnt bring back the home page or all the pages…

Alex 20 Nov 2015, 12:59

Hi. Here is the problem http://screencast.com/t/Y9lzxv5bm

Your settings in the Performance
iqueen.icorehosting.net
iqueenmy-e56.kxcdn.com

I’ve removed it and everything is ok now.

Also I recommend you to compare the site speed with enabled and disabled
Caching system - File System

Often enabled “File systems” really slows the site performance.

dennis 01 Dec 2015, 08:20

Hi alex,

Thanks for identifying the cause.

Actually I still facing issue with this testing website?

Eg: popup banner & minic slider banner will not show up.

In fact, the problem came back again once after i enable popup module again.

    
Kate Support 01 Dec 2015, 12:30

Hi,
The popup module shows ok http://c2n.me/3r69EMx
If you don’t see it then clear your browsers cookies.
Minic slider also shows normally in your store http://c2n.me/3r69SDS
I don’t see the problem

Regards

dennis 01 Dec 2015, 12:50

yes. it was reverted again after clearing cache and waited for some time.
Thanks. maybe you can close this thread. thanks again

Kate Support 01 Dec 2015, 13:14

You’re welcome! Best regards!