• Closed by: Alex
  • Closed on: 17.12.15, 10:13
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #8879 - add to cart pop up gets blocked.

Hello,

I have noticed that many users doesn’t manage to add to their cart the products of my site because when you click on “add to cart " it opens up a pop up and you have to choose what if you want to go to the cart or continue the shopping. Since many browsers block the pop up, when people click on “add to cart” nothing happens and the product doesn’t go to cart.

Is there a way to avoid that the process go through a pop up?
Regards
M

Comments

matteo cirio 23 Nov 2015, 16:42

thanks. didn’t know that was needed.
you can close the ticket.

Kate Support 23 Nov 2015, 17:14

Hi,
glad that you managed to solve the issue yourself.
Best regards!

matteo cirio 23 Nov 2015, 17:19

Sorry my previous message was mistake, I was actually answering to another ticket. I still have that problem and it’s quite bad because that means that people cannot purchase staff. could you please look into it.

matteo cirio 23 Nov 2015, 17:29

sorry there has been a misunderstanding . I didn?t meant to close this ticket. Could you please re-open it

Kate Support 23 Nov 2015, 17:38

This popup is default Prestashop function. You can find some useful info how to disable it at Prestashop forum.
I suppose you can try to disable Ajax Cart in BO > Modules > Cart block > Configure. But please keep in mind that this will disable some other cart options as well.

Regards