• Closed by: Alex
  • Closed on: 24.03.16, 14:19
  • Reason: Closed
  • Comment: Glad to help!

Ticket #9122 - Contradictory message after paying by Atos Module / credit Card

Hi,
I switched today my website to the Alysum template.
I tried to pay by credit card and it’s working fine : the order is passed succefully on the BO.
1.
But in the front (as the a customer point of view), there is a contradictory message.
Please see the screenshot : http://c2n.me/3tBUKtg.png Translation :
A problem is occurring with your order. What if you think this is an error , please contact our customer support.
Your reference command is: # 000346 . Your order number you was emailed.
2.
And also, the reference of the order is not the same in the email and on this page (http://www.yvesgautrey.com/index.php?controller=order-confirmation)
Please see the screenshot of the email I received : http://c2n.me/3tBVi3F.png Thanks for your help.
Alexis

Comments

Alex 29 Jan 2016, 19:51

Hi. I think with the default theme you will see the same behavior.
Please check it. Here how to do that:
http://media.promokit.eu/support/description/switch-to-default.jpg
Back-office>Preferences>Themes>Adv Settings>Directory, default-bootstrap (you won’t loose any information by switching with such way)

Alexis Persinette-Gautrez 02 Feb 2016, 11:00

HI,

Thanks for your answer, i will contact Prestashop support then.
3. Pop up
On the mobile, the pop up is not very centralized and break the structure of the template : http://c2n.me/3tL1cJd.png Do you know how to make it nice on desktop and mobile ?

Thanks

Alex 02 Feb 2016, 16:41

Hi. As I see on the screenshot your battery level is 14%. That can be the main reason of the bug :-D (I’m joking)
I’ve added the fix to your CustomCSS. Now the Popup newsletter will look better http://c2n.me/3tMnmpG 

@media (max-width: 768px) {.accept_cookies.button {margin-top: 3px;display: block}}
@media (max-width: 480px) {.touch #newsletter_block_popup input#newsletter-input-popup {line-height: 43px; padding: 0 7px}}

Android phone looks ok (centered popup). Marek soon will check on iphone and write you back a fix

Alexis Persinette-Gautrez 02 Feb 2016, 17:11

Hi,

I have 47% on my battery, but it’s still the same on my iPhone. May be I should put it into the shower and dry it with a towel in order to make it very clean ? :)
So if I understand correctly, it’s fixed on Android, and for iPhone it will be later ?

Alexis

Alexis Persinette-Gautrez 02 Feb 2016, 20:12

Hi,

4.
All of a sudden, my footer turned white.
The only thing I did recently was to duplicate a product (ID 188), and now it’s like that, may be there are no links at all… http://c2n.me/3tN1JGD.png

It used to be black and the button grey and icons in white.

Thanks for your help.

Alexis

Alexis Persinette-Gautrez 03 Feb 2016, 10:05

Hi,

I don’t know if you did something, but it went back normal… Sorry for the inconvenience.

Alexis

Marek 03 Feb 2016, 18:20

The issue with popup has been fixed with following css:

.fancybox-wrap.fancybox-mobile.fancybox-type-inline.fancybox-opened {
    	left:50% !important;
    	margin-left: -145px !important;
    	}