• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 30.01.16, 13:56
  • Opened by: Imreh Barna
  • Closed by: Alex
  • Closed on: 18.02.16, 19:15
  • Reason: Fixed
  • Comment: Glad to help!

Ticket #9125 - page loading is well but buying is extremely slow

Hello,
Is happening something strange thing on our site.
Every page is loading well, also is everything fine at server side.
BUT if i’m trying to add a product to cart, is taking lot of time till shows up the confirmation screen (that with continue shopping or go to checkout).
Is extremely strange, we didnt find any issue at server side, is looking like some Java slowness… Can you please check it, or if you have faced this kind of problem before, how to solve it? How to make it work fast / faster ?
Thanks

Comments

Alex 30 Jan 2016, 23:49

Hi. I’ve checked your shop with the default theme and see the same behavior. So I suppose this is not our theme fault. Try to remember what did you do before this issue wit the site. Check the hosting error logs

Imreh Barna 31 Jan 2016, 14:31

hello, just found the source of problem: it was a new module of a transport company.
after removed everything was working well and fast again !

Other thing we can’t solve: on front page in card quick dropdown can’t see the deleting icon “X” If i open any other page (category or product page), the “X” from cart dropdown is there correctly.

Alex 31 Jan 2016, 17:03

Please check the access to the FTP in the profile. I can’t access with the provided access.

Alex 18 Feb 2016, 17:38

Hi. Is the issue solved?

Imreh Barna 18 Feb 2016, 17:47

hi, yes you can close the ticket.