- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Alex
- Private: No
- Open Date: 30.01.16, 13:56
- Opened by: Imreh Barna
- Closed by: Alex
- Closed on: 18.02.16, 19:15
- Reason: Fixed
- Comment: Glad to help!
Ticket #9125 - page loading is well but buying is extremely slow
Hello,
Is happening something strange thing on our site.
Every page is loading well, also is everything fine at server side.
BUT if i’m trying to add a product to cart, is taking lot of time till shows up the confirmation screen (that with continue shopping or go to checkout).
Is extremely strange, we didnt find any issue at server side, is looking like some Java slowness… Can you please check it, or if you have faced this kind of problem before, how to solve it? How to make it work fast / faster ?
Thanks
Comments
Hi. I’ve checked your shop with the default theme and see the same behavior. So I suppose this is not our theme fault. Try to remember what did you do before this issue wit the site. Check the hosting error logs
hello, just found the source of problem: it was a new module of a transport company.
after removed everything was working well and fast again !
Other thing we can’t solve: on front page in card quick dropdown can’t see the deleting icon “X” If i open any other page (category or product page), the “X” from cart dropdown is there correctly.
Please check the access to the FTP in the profile. I can’t access with the provided access.
Hi. Is the issue solved?
hi, yes you can close the ticket.