• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 03.02.16, 10:09
  • Opened by: rajesh kumar
  • Closed by: Alex
  • Closed on: 10.06.16, 10:37
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #9139 - issues with website looks

Hi,

Thanks for creating a great theme and community.

I am facing few issues with Alysum theme.

Problem 1: When you search something on my show [www.kartveda.com], the images appear distorted and buttons do not appear correctly.
Problem 2: Facebook Widget on the Bottom of the page does not shows up correctly. Count is showing as %

Comments

Alex 03 Feb 2016, 18:43

Hi.
Thanks for creating a great theme and community. Thank you as well our dear customer ;-)

1) Here is created a fix for you  FS#9141 . You just need to copy search.tpl to your site
2) Did you filled the “Facebooke API token”?
If yes please fill the BO access I will check the issue.

rajesh kumar 23 Feb 2016, 08:00

hi,

Thanks.
1. but still the Facebook API is not working.

2. The search is working fine on desktop but on mobile the right part of the website is getting cut off.

3. Sometimes the website does take a long time to load. And shows just a red Ring for many minutes. We need to refresh page to load the page. This is very irritating for our customers. I have tried caching and other process to speed up the site. And GT metrix and Pingdom are showing good scores. But still there are issues.

I am facing few more issues.

Kate Support 23 Feb 2016, 13:59

Hi,
Please fill the fields of access to the BO and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will check all the issues.
Regards