• Closed by: Alex
  • Closed on: 13.04.16, 10:26
  • Reason: Closed
  • Comment: Glad to help!

Ticket #9149 - Bug when going on page 2

Hello the team,

We encounter a bug on our shop, when you go on our shopping page https://www.noova.co/3-boutique-shop you will be on page 1 of products. When trying to clic on button page 2, it will load but you will still be on page 1. It is only when you clic a third time on button page 2 that you will finally be redirected on page 2.

Can you try it and fix this..? I dont know where the matter comes from

Thanks !

have a nice day

Comments

Alex 05 Feb 2016, 19:36

Hi. Everything seems perfect http://screencast.com/t/m87tOxByeup
What the browser do you use? Please check the issue in another PC with the same browser

Pierre GUERIN 10 Feb 2016, 11:31

Hi Alex,

Have you tried several times ? Like closing your browser, reopening it, going on “boutique shop” menu and click on page 2. Please check it several time with different methods, this bug is still appearing for me on other computers and navigators.

Let me know

Thanks ;)

Pierre GUERIN 10 Feb 2016, 19:17

Alex,

Do you also know why when we add a video layer in the revolution slider, it does not work eve with a right ID number ? (screenshot)

Marek 11 Feb 2016, 10:58

Hi Emile.
I see the issue with pagination, and try to fix it soon.
Regarding the issue with video, please make sure the option “Allow iframes on HTML fields” is enabled. You can find it in “Preferences” > “General”

Pierre GUERIN 11 Feb 2016, 14:21

Hi Marek,

Thanks, let me know

The option is enabled for iFrames, that is why I dont understand… if you can check that too please

for example I add this code i6wZrano9Do for the url https://www.youtube.com/watch?v=i6wZrano9Do, but it keeps saying “video not found” for any videos

Marek 14 Feb 2016, 11:30

Hi Emile.
Have you tried to create a layer with html code if youtube video, instead of using video code?

Pierre GUERIN 14 Feb 2016, 18:37

Indeed it worked ,)

Let me know for the pages problem when you have fixed it

Thanks !

Marek 15 Feb 2016, 12:09

Glad to help!

Pierre GUERIN 17 Feb 2016, 09:35

;) Let me know when you have fixed this pagination bug

Thanks !

Pierre GUERIN 23 Feb 2016, 15:27

;) Let me know when you have fixed this pagination bug

Thanks !

Pierre GUERIN 24 Feb 2016, 19:23

Hi Marek,

Have you had time to look at this pagination problem ?

Alex 25 Feb 2016, 18:55

Hi. Marek is on a little vacation. He will write you back within a few days.

Pierre GUERIN 01 Mar 2016, 20:31

Ok waiting for it then ;)

Marek 09 Mar 2016, 12:17

Hi Emile.
I remember about the issue. I have tried to fix it several times, and spent too much time, unfortunately with no success. I let you know when I’ll fix it.

Pierre GUERIN 10 Mar 2016, 10:20

Hi Marek,

:( Yes please because customers cant go on other pages and that is kind of penalizing for our business..!

Marek 10 Mar 2016, 11:09

I just checked your shop on this page https://www.noova.co/3-boutique-shop and I don’t see that issue there. Could you please test it once again?

Pierre GUERIN 10 Mar 2016, 11:27

https://www.noova.co/3-boutique-shop > yes this is the page having a problem

We checked with all members of our team now and the problem is still happening, this is random, looks like 1 chance out of 2 that it will not go on page 2 when you are on page 1 (this problem occurs even at the bottom of the page on the pagination)
Try it several times maybe in private navigation and you will see the problem is still happening right ?

Marek 10 Mar 2016, 11:41

Here is my video https://youtu.be/TVOVD2mYnKs Yes, I see the issue, but it appears only 1 time out of 10

Pierre GUERIN 10 Mar 2016, 12:13

Indeed for you, It is more random for me, it is happening more, even on mobile. I dont know if this is something in relation with a new tab or navigator…

You dont have any idea where that bug could come from ?

Marek 10 Mar 2016, 12:15

Unfortunately I have no more ideas what is the reason if the bug. I try more and let you know as soon as I’ll have some news

Pierre GUERIN 10 Mar 2016, 12:21

Okay.. thanks

Pierre GUERIN 10 Mar 2016, 12:45

Marek my block newsletter does not show up on the displayleftcolumn of my website, is it normal..?

Alex 10 Mar 2016, 17:04

Hi. Did you checked the hook “displayleftcolumn " Modules>Position? Is “Newsletter” module there?

Pierre GUERIN 11 Mar 2016, 09:18

Seems to work now ;)