• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 19.02.16, 09:57
  • Opened by: Maxi
  • Closed by: Alex
  • Closed on: 10.06.16, 10:37
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #9207 - Discount coupons Not working

Hi,
since the last Prestashop update discount coupons are not working,
the box to introduce codes appears missing.
This very urgent case. What should i do? Attach screenshot.
Regards

Comments

Kate Support 19 Feb 2016, 12:06

Hi, Please fill the fields of access to the BO in your profile http://support.promokit.eu/index.php?do=myprofile and I will check the issue.
Regards

Maxi 19 Feb 2016, 12:18

Done,
please check it asap, thank you very much.
Regards.

Kate Support 19 Feb 2016, 12:51

Hi,
I see the same problem when I switch your store to default-bootstrap theme. That means it’s Prestashop bug, not Alysum.
You need to apply to the Prestashop forum for the solution.
I see the same issue already opened at PS forum but there’s no solution yet.
https://www.prestashop.com/forums/topic/501293-cart-rules-vouchers-not-showing-in-frontend/
Please try to find more useful info at PS community

Regards