• Closed by: Alex
  • Closed on: 20.09.16, 11:34
  • Reason: Closed
  • Comment: Glad to help!

Ticket #9318 - v1.6.0.6 | Bad Config Issue + All pages distorted + Undefined Object error in Details page

Site: naiduhall.co.in
Licence: 86c3e013-9b23-4668-9fee-1b5b2a99139a
Prestashop Version: 1.6.0.6

1. Theme installation said “Bad Config File” 2. We manually copied modules and theme folder to appropriate places and installed
3. The theme is completely distorted even after trying multiple configuration changes in Theme Settings Module

4. On debugging, the “responsive-css” is not adding in “Page-width” element
5. In Product Details page, we are getting “Trying to access undefined object” error message next to the Image. The page is also distorted.

Is this theme tested for 1.6.0.6?

Do you fixes for the above issues?

We are totally frustrated, as we have already spent 10 hours in fixing but not no improvement.

Thanks,
Vinay

Comments

Vinayagamurthy Palani 05 Mar 2016, 21:36

As this is a Live website. we have enabled Maintenance mode as the Site is looking very bad.

Also, we see this message in the console: ““SVG‘s SMIL animations (<animate>, <set>, etc.) are deprecated and will be removed. Please use CSS animations or Web animations instead””

Kate Support 05 Mar 2016, 22:59

Hi, the theme is fully compatible with PS 1.6

I suppose something went wrong while installation.
Please fill the fields of access to the BO and FTP in your profile https://support.promokit.eu/index.php?do=myprofile and we will try to help you

Regards

Alex 05 Mar 2016, 23:32

Hi. Try to reinstall the theme with the FTP method:

1) Before theme installing please check the file upload limit in your Back-office http://docs.promokit.eu/lib/exe/fetch.php/prestashophelp:fileuploadlimit.png
2)
Try please FTP method installation https://www.dropbox.com/s/bari2yywyb8aru3/theme-inst-ftp.jpg?dl=0

If won’t help we will try to help you

Vinayagamurthy Palani 06 Mar 2016, 07:59

Have updated the BO & Cpanel details. Kindly check it is urgent as we will have to be LIVE again at the earliest.

Tried increasing the Upload Limit / Reinstalling / (through Preferences»Theme) / (through import/export theme module). But getting BAD CONFIG error.

Vinayagamurthy Palani 06 Mar 2016, 08:00

Please send us a note, if you start your work on our website. We will keep ourselves out from the website. We do not want to create confusion while you working.

Alex 06 Mar 2016, 12:10

Here what I see in your shop http://c2n.me/3vdSjxu You have file upload limit 2mb

Vinayagamurthy Palani 06 Mar 2016, 12:22

Team, Any update; The site is still kept in Maintenance mode.

I see the HTML elements structure is very different from the Alysum demo site, so responsive-tablet.css is not applied properly, and hence all pages are distorted. Images zoom is not working properly. Home page Product Promo block displays incorrect images. Details page broken completely.

I had re-installed theme twice, after manually regenerating the theme zip file, but no use.

Pls help.

Thanks,
Vinay

Alex 06 Mar 2016, 12:27

Did you finished the automatic theme installation successfully after manually theme zip regenerating?
I see you had disabled “Compress inline JavaScript in HTMLhttp://c2n.me/3vdUkGh . It should be always enabled for normal theme work
I’ve enabled it.

Vinayagamurthy Palani 06 Mar 2016, 12:31

Alex,

Please let me know if a particular number is expected in that field.
Because after manually zipping the themes and module folder, I was able to install the theme. though the pages are still distorted.

Thanks,
Vinay

Vinayagamurthy Palani 06 Mar 2016, 12:33

Ok Alex. I did disable “Compress inline JavaScript in HTML“. because I wanted to see which style was not applying properly. I wanted to see the file name.

otherthan that reason, I have no issues with that being enabled.

Thanks,
Vinay

Alex 06 Mar 2016, 12:34

Please give me simple and clear answer.
You made manual theme installation. Ok.
After that as you wrote before you repacked the theme archive and made sucasfully automatic theme installation with the Preferences>themes>”Add new theme” feature?
Please give me an answer :-)

Vinayagamurthy Palani 06 Mar 2016, 12:36

Yes, what we have now is Automatic Theme Installation with the Preferences>themes>”Add new theme” feature

Alex 06 Mar 2016, 12:38

As I see now everything is ok. Right? Just issue in the home page promo minic slider and newsletter module. Right?
http://c2n.me/3vdVGJt

Alex 06 Mar 2016, 12:41

I’ve send you Hangout chat invitation. I suppose it will be faster and easier to chat :-)

Vinayagamurthy Palani 06 Mar 2016, 12:42

1. promo minic slider
2. newsletter module
3. Product Details page
4. Zoom in product details page

Vinayagamurthy Palani 06 Mar 2016, 12:47

I am new to Hangout. You sent to vinayagamurthy@hotmail.com? I have not got yet

Vinayagamurthy Palani 06 Mar 2016, 12:48

or if you are fine with skype or google chat, i am already there

Alex 06 Mar 2016, 12:49

vinayagamurthy@hotmail.com? I have not got yet Yes. Sorry I forgot. For that you need to have google account. Give me please a few minutes. I will check the issue in the homepage and zoom

Vinayagamurthy Palani 06 Mar 2016, 12:51

vinayagamurthy@gmail.com

Marek 06 Mar 2016, 13:29

Hi. I recommend you to disable all unnecessary modules, especially modules from another theme, because that could be a reason of some visual issues in Alysum theme.

Vinayagamurthy Palani 06 Mar 2016, 13:31

Alex, I believe I have already disabled all unused modules. Please let me know if you see any unwanted module.

Vinayagamurthy Palani 06 Mar 2016, 14:49

Dear Alex,

I know you are already working on our issues, Just wanted to let you know we also see the following issues:

1. On click of a Menu - Category in Home Page(Try “brassiere”). The Menu disappears in the results page.
2. Promo minic slider images are with white space on both sides, Not like Alysum. I did not expected white space. Should I create new Image Size and re-generate images?
3. What are all the image sizes we should configure in Preferences»images. The image size in Document and Image sizes created by Theme installation are varying?
4. Footer is CUT on both sides

Vinayagamurthy Palani 06 Mar 2016, 18:12

Alex, Pls share your skype / googlechat / hangout id, we shall chat and resolve quickly.

Vinayagamurthy Palani 06 Mar 2016, 19:17

Alex, are you working in our server now? kindly requesting you to fix the issues mentioned above. It is very very urgent for us to launch our site again.

Also, any idea, I am suddenly not seeing any Product Combinations which we had 4 hours before.

Vinayagamurthy Palani 06 Mar 2016, 19:22

I am just gonna take some rest and comeback. Have been up for two days now. Kindly help sort out issues.

Vinayagamurthy Palani 07 Mar 2016, 05:22

Marek / Alex, Kindly let us know what the issue is. We want to take a decision. Are you working on a fix?

Vinayagamurthy Palani 07 Mar 2016, 08:16

Marek / Alex,

Kindly do not work on the server as we are taking a decision on switching to the previous theme.

if at all you find fix, kindly transfer files.

Thanks,
Vinay

Alex 07 Mar 2016, 10:06

Hi.
1) 1. On click of a Menu - Category in Home Page(Try “brassiere”). The Menu disappears in the results page. What do you mean? How to reproduce the bug?

2) In the demo we have zoomed the images.
You can do that as well it will look like here http://c2n.me/3vfxYzS
CustomCSS

/* Promo minic slider zoom product images */
.promo_section ul li.full_height img {
    width: 100%;
    height: auto;
    max-width: inherit;
    max-height: inherit;
    margin-top: -50px
}

3) You don’t need to configure there anything. With the theme installation images change the dimension automatically.
4) What do you mean? Seems ok

Alex 07 Mar 2016, 10:07

we are taking a decision on switching to the previous theme. Why? I don’t see any serious issue on your site. What is the problem?

Vinayagamurthy Palani 07 Mar 2016, 12:01

There is one issue which is pending. Product Details page Zoom.
—> The zoom opens in a rectangular window SMALLER than the product and sticks to the top left corner. if you navigate over the image, it zooms outside the image, white spaces.
—> In Alysum, zoom window is of same size as that of a Product http://alysum4.promokit.eu/en/day-dresses/60-dress-mark-james-badgley-mischka-sweetheart.html

For other issues. Thanks for your support. Theme works fine now.
1) Menu Bug is due to a uploaded product record issue. So this is our problem
2) minic slider - Thanks for the script. This is what we needed.
3) Ok. Fine. We see the ratios are same.
4) Footer is fine now.

Alex 07 Mar 2016, 20:56

Zoom. Increase the image thumbnail large_default to 462*756 Preferences>Images and regenerate the thumbnails.
After that it should work ok.

Vinayagamurthy Palani 08 Mar 2016, 10:41

Ok thanks. will try this and get back.

Also please find attached image.

In product listing (category) page
1. Product name hides behind the image
2. When 24 products / page is selected. Pagination is missing

Thanks,
Vinay

Vinayagamurthy Palani 08 Mar 2016, 11:00

Alex, one more correction. (I believe it is a defect. Please check and comment)

This is about Cart Rule / Voucher Code. Please see the attachment.

Vinayagamurthy Palani 08 Mar 2016, 13:59

Alex, Please check some more observations

1. Pop-up not closing automatically - https://monosnap.com/file/s0cKbmEChcONTh94hdWQLpauXauNRq

2. Listing / Category page: Selected Filters are not displaying on top
https://monosnap.com/file/TDB1WIPqCZ67JdwXgCB1vHzAMBpTFB

3. Layered Navigation: I have set COLOR as CHECKBOX. But in Listing / Category page: I am Not able to filter products based on multiple Colors

4. Compare Product: Listing / Category page: products selection is not clearly visible. So unable to unselect / select a new product.

I know I am bugging you again, but these issue fix will definitely help customers like us.

Thanks,
Vinay

Vinayagamurthy Palani 09 Mar 2016, 12:40

Alex, Any update on the below items?

Listing / Category page:

1. Product name hides behind the image

2. When 24 products / page is selected. Pagination is missing

3. Selected Filters are not displaying on top (layered navigation)
https://monosnap.com/file/TDB1WIPqCZ67JdwXgCB1vHzAMBpTFB

4. In Layered Navigation module: I have set COLOR as CHECKBOX. But in Listing / Category page: I am Not able to filter products based on multiple Colors. or Check box is also not displayed.

Home Page:

5. Pop-up not closing automatically - https://monosnap.com/file/s0cKbmEChcONTh94hdWQLpauXauNRq

Check Out Page:

6. In cart rule: I created a voucher with NO code. So this should be automatically applied. But now, it is not applying automatically. It just displays the Voucher Name. As there is NO code the user will be confused about what to enter there

7. In cart rule: I created a voucher with a code.Now Vocher Name and Voucher Code are displayed. But the user will not know which is Voucher Code and which is Voucher Name. and it at all they need to enter some thing on the Gift Voucher Text box

Thanks,
Vinay

Alex 09 Mar 2016, 14:55

Hi. We had a weekend yesterday.
I suppose most of the issues on your site because you have old PS version and your Alysum version has newer files. So I suppose there has some small conflict. I will check your issues and try to help you today.

Alex 09 Mar 2016, 21:59

1,2,4 Uploaded older PS files (for your PS version) and now it’s ok.
3) not displaying on top Why do you think they should display there? :-) Everything seems work as it should.
5) What the browser do you use? I’ve checked with the Chrome and everything seems ok. http://screencast.com/t/2G7wtegW
6) In the default theme I see the same behavior http://c2n.me/3vlSwMt http://c2n.me/3vlSzLI
7) How can I reproduce the bug? Please show me the difference between default and Alysum theme.
Here how you can switch to default theme
http://media.promokit.eu/support/description/switch-to-default.jpg
Back-office>Preferences>Themes>Adv Settings>Directory, default-bootstrap (you won’t loose any information by switching with such way)

Vinayagamurthy Palani 10 Mar 2016, 05:45

Thanks Alex for the fixes.


#3. Selected Filters are not displaying on top;
⇒Scenario:
a. Say there are 20 COLORS, half of the COLORS hiding in the Filter block and there is a SCROLL;
b. Customer selects #20 COLOR & #1 COLOR;
c. Page refreshes with result;
d. Now, the Customer does not know if both the COLORS are considered for result;
e. He has to SCROLL to find that out;

→The selected filters display will help here. This works in Default Prestashop;
→This is one of the feature most of my Clients will always ask and expect by default.


#5. Pop-up not closing automatically: Ok.
We were expecting the Pop-up to close automatically as soon as they Click on enter icon; probably pop-up fading out, giving a message “Successfully Subscribed”. You shall consider this requirement as this will reduce one Customer Click; And there will be at least 10% Customers who do not know they should close the pop-up.


#6 & #7: I will record a video shortly and share as I am held up now


Though you scared me one second by disabling “performance » features” in back-office :-) , thanks a lot for your quick actions on the issues. I sincerely appreciate that.

Thanks,
Vinay

Alex 10 Mar 2016, 16:50

Hi.
3) Our developer soon will answer to you.
5) We have checked on 3 different PC and POPUP close button seems works fine. Without any issue.

thanks a lot for your quick actions on the issues. I sincerely appreciate that. We always try to help our customers. It’s important for us to make you satisfied ;-)

Alex 28 Jun 2016, 14:54

Hi. Sorry I’ve lost your ticket.
#3. Selected Filters are not displaying on top; Does this issue solved? If not I will try to help

Vinayagamurthy Palani 29 Jun 2016, 07:11

Dear Alex,

This issue is still present

#3. Selected Filters are not displaying on top;
⇒Scenario:
a. Consider there are 20 COLORS, half of the COLORS are hiding in the Filter block and there is a SCROLL;
b. Customer selects #20 COLOR & #1 COLOR;
c. Page refreshes with result;
d. Now, the Customer do not know if both the COLORS are used for fetching the result;
e. Customer has to SCROLL to find the filters used;
→In the default Prestashop, The selected filters are displayed on top and will help customers modify the filters further;
→This is one of the feature most of my Clients will always ask and expect by default.

Thanks,
Vinay

Alex 29 Jun 2016, 11:33

Hi. I’ve enabled for you the active filters block as you see in the default PS. http://prntscr.com/bmi7yv

For that I’ve added to the CustomCSS the code

  
#layered_block_left #enabled_filters {display:block;margin-left: 0;position:relative;top: 0;border-radius: 5px 5px 5px 5px;border-width: 1px 1px 1px 1px;margin: 0;width: 100%;}
#layered_block_left #enabled_filters li a {background: url('data:image/png;base64,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') no-repeat 0 30%}

Please check not it should be ok

Vinayagamurthy Palani 29 Jun 2016, 12:50

Dear Alex,

Great. This is what I was looking for.

Alex,
kindly note the Menu. Click on any Menu item, active Menu will not be highlighted correctly.

Thanks,
Vinay

Alex 29 Jun 2016, 13:04

Updated Flex file pk_flexmenu.php to the latest and now it seems ok

Vinayagamurthy Palani 29 Jun 2016, 13:24

Dear Alex,

Yes, on parent menu, it works now.

But kindly try clicking the Sub Menu, shouldn’t the corresponding Parent Menu be highlighted?

Thanks,
Vinay

Alex 29 Jun 2016, 13:40

As you can see our demo has the same behavior http://alysum.promokit.eu/en/8-dresses

Vinayagamurthy Palani 29 Jun 2016, 14:21

Yes. it has the same behavior.

kindly keep a note of this requirement for future implementation. Highlighting the Parent menu, on click of its Sub menu, will help Customers understand where they are…

Thanks a lot for your support.

Thanks,
Vinay

Alex 29 Jun 2016, 16:34

Ok. You are welcome ;)