• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 07.03.16, 11:12
  • Opened by: Manuel
  • Closed by: Alex
  • Closed on: 10.06.16, 10:36
  • Reason: Closed
  • Comment: Glad to help!

Ticket #9322 - Recaptcha module does not work in my contact-page form

Hi guys I have a problem with captcha in my contac-form page. When I push the send button an error message appear on the top of the page” Error1: The captcha is not entered correctly. Please try again”.
I have tried to unistall the module recaptcha but it does not work anyway. What can I do?

Comments

Alex 07 Mar 2016, 11:21

Hi.
Please check the issue with the default PS theme. Here how to do that:
http://media.promokit.eu/support/description/switch-to-default.jpg
Back-office>Preferences>Themes>Adv Settings>Directory, default-bootstrap (you won’t loose any information by switching with such way)

Manuel 07 Mar 2016, 12:00

I tried to do what you said me and the problem its still present. I check my api key´s in recaptcha´s module and all is ok.

Kate Support 07 Mar 2016, 13:20

Hi, if you see the same issue in default-bootstrap theme that means it’s Prestashop problem, not Alysum.
Please apply for the solution to the module developer or Prestashop forum.

Regards