• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 10.04.16, 01:48
  • Opened by: Luca Molnar
  • Closed by: Alex
  • Closed on: 08.06.16, 18:08
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #9442 - Theme installation failed

Hello,

I’ve just purchased your beautiful theme. I’ve tried to upload/install the theme, but all I got is an ‘Theme installation failed’ message. The error message says that ‘The package could not be installed. The theme is missing the style.css stylesheet.’ What should I do to make things work?

Thanks,
Luca

Comments

Alex 10 Apr 2016, 10:33

Hi. Check these methods:
- Extract your purchased file and find the theme archive /theme/alysum-v.xx.zip . This archive you should upload with the Preferences>Themes>Add new theme feature.
- Before theme installing please check the file upload limit in your Back-office http://docs.promokit.eu/doku.php/prestashophelp:filelimit
- If you can’t install the theme with the usual method you can try FTP upload method http://docs.promokit.eu/doku.php/prestashophelp:filelimit#or_easier_way_-_import_from_ftp

If you still have the problems
Please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.