- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Alex
- Private: No
- Open Date: 10.04.16, 01:48
- Opened by: Luca Molnar
- Closed by: Alex
- Closed on: 08.06.16, 18:08
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #9442 - Theme installation failed
Hello,
I’ve just purchased your beautiful theme. I’ve tried to upload/install the theme, but all I got is an ‘Theme installation failed’ message. The error message says that ‘The package could not be installed. The theme is missing the style.css stylesheet.’ What should I do to make things work?
Thanks,
Luca
Comments
Hi. Check these methods:
- Extract your purchased file and find the theme archive /theme/alysum-v.xx.zip . This archive you should upload with the Preferences>Themes>Add new theme feature.
- Before theme installing please check the file upload limit in your Back-office http://docs.promokit.eu/doku.php/prestashophelp:filelimit
- If you can’t install the theme with the usual method you can try FTP upload method http://docs.promokit.eu/doku.php/prestashophelp:filelimit#or_easier_way_-_import_from_ftp
If you still have the problems
Please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.