• Closed by: Alex
  • Closed on: 08.06.16, 18:08
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #9512 - Error in showing theme

Hello I installed the theme Alysum
but I have this result
http://algonatural.it/eshop/

I tried 2 times to install and delete

I uploaded the ZIP file to the folder themes/
and I installed in this way the theme

Wich could be the problem?

Thanks

Comments

Alex 04 May 2016, 22:10

Hi. Please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.

Marisol Cifuentes 05 May 2016, 08:55

I discovered that I deleted for error the default-bootstrap theme
Maybe this cause the problem?

Marisol Cifuentes 05 May 2016, 08:56

I filled the informations on my profile
Thanks

Marisol Cifuentes 05 May 2016, 11:53

Hello
Can you help me with the problem of the template?

Thanks

Marisol Cifuentes 05 May 2016, 12:59

Hello
I reinstalled Preatashop and it worked fine with default_bootstrap theme
After that I installed and activeited Alysum all the themes (Alysum and bootstrap) are damaged

Marisol Cifuentes 05 May 2016, 13:28

I activated DEBUG MODE and I have these errors
I have this answer

Warning alla linea 379 nel file /home3/c10508/public_html/eshop/classes/Configuration.php
[2] Missing argument 2 for ConfigurationCore::updateValue(), called in /home3/c10508/public_html/eshop/modules/pk_popup/pk_popup.php on line 35 and defined

Notice alla linea 392 nel file /home3/c10508/public_html/eshop/classes/Configuration.php
[8] Undefined variable: values

Notice alla linea 393 nel file /home3/c10508/public_html/eshop/classes/Configuration.php
[8] Undefined variable: values

786. if ($webservice_call && $errno) {
787. $dbg = debug_backtrace();
788. WebserviceRequest::getInstance()→setError(500, ‘[SQL Error] ‘.$this→getMsgError().’. From ‘.(isset($dbg[3][’class’]) ? $dbg[3][’class’] : ‘‘).’→‘.$dbg[3][’function’].’() Query was : ‘.$sql, 97);
789. } elseif (_PS_DEBUG_SQL_ && $errno && !defined(’PS_INSTALLATION_IN_PROGRESS’)) {
790. if ($sql) {
791. throw new PrestaShopDatabaseException($this→getMsgError().’<br /><br /><pre>’.$sql.’</pre>’);
792. }
793.
794. throw new PrestaShopDatabaseException($this→getMsgError());
795. }
796. }


DbCore→displayError - [line 425 - classes/db/Db.php] - [1 Arguments]
DbCore→query - [line 643 - classes/db/Db.php] - [1 Arguments]
DbCore→executeS - [line 380 - modules/pk_productscarousel_single/pk_productscarousel_single.php] - [1 Arguments]
pk_productscarousel_single→getUserWishlists - [line 256 - modules/pk_productscarousel_single/pk_productscarousel_single.php] - [3 Arguments]
pk_productscarousel_single→getmodulescontent - [line 310 - modules/pk_productscarousel_single/pk_productscarousel_single.php] - [1 Arguments]

Alex 05 May 2016, 14:34

Hi. Sorry for waiting.
Here was the reason http://prntscr.com/b0jkwu
Prestashop cache. I’ve cleared the cache and now the site works ok.
But you have another problem http://prntscr.com/b0jnza
Can you increase “memory limit” value in your hosting plan? or disable the modules that you don’t use