- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Alex
- Private: No
- Open Date: 10.05.16, 15:12
- Opened by: Stefan Schweiger
- Closed by: Alex
- Closed on: 09.06.16, 17:31
- Reason: Fixed
- Comment: Glad to help!
Ticket #9524 - zip file doesnt works
Hi,
i have purchased the Venedor Theme. Now I downloaded the zip-file and tried to unzip. but there comes another zip-file (the file is ending with zip.cpgz.) when i try to unzip this zip-file, there comes the first zip file again.
i can not unzip the download file.
can you send me the correct download file please.
thx, its really urgent
best regards
stefan
Comments
Hi. There shouldn’t any problem with the unpack the archive.
What the operating system and archive software do you use?
Give me please the screenshot of archive name that you have downloaded from themeforest and screenshot inside this archive.
Hi,
i use the Standart unarchiver from OS X El Captitan of my mac. I open zip files every day from envato. i had never seen that before.
I’ve found the issue and I hope the solution http://osxdaily.com/2013/02/13/open-zip-cpgz-file/
hi,
ok now i used another unarchiver and it works.
thx for the fast support. where are you come from? maybe i get a german support.
I’m from Ukraine.
Sorry, but we have only English support.