• Closed by: Alex
  • Closed on: 09.06.16, 17:31
  • Reason: Fixed
  • Comment: Glad to help!

Ticket #9524 - zip file doesnt works

Hi,

i have purchased the Venedor Theme. Now I downloaded the zip-file and tried to unzip. but there comes another zip-file (the file is ending with zip.cpgz.) when i try to unzip this zip-file, there comes the first zip file again.
i can not unzip the download file.

can you send me the correct download file please.

thx, its really urgent

best regards

stefan

Comments

Alex 10 May 2016, 15:21

Hi. There shouldn’t any problem with the unpack the archive.
What the operating system and archive software do you use?
Give me please the screenshot of archive name that you have downloaded from themeforest and screenshot inside this archive.

Stefan Schweiger 10 May 2016, 15:33

Hi,
i use the Standart unarchiver from OS X El Captitan of my mac. I open zip files every day from envato. i had never seen that before.

Alex 10 May 2016, 15:40

I’ve found the issue and I hope the solution :-) http://osxdaily.com/2013/02/13/open-zip-cpgz-file/

Stefan Schweiger 10 May 2016, 15:57

hi,
ok now i used another unarchiver and it works.
thx for the fast support. where are you come from? maybe i get a german support.

Alex 10 May 2016, 19:06

I’m from Ukraine.
Sorry, but we have only English support.