• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 25.06.16, 09:41
  • Opened by: mbstampa
  • Closed by: Alex
  • Closed on: 21.09.16, 09:22
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #9692 - problem translate

Hi, I have a problem with the forms translated into Italian . I go to BO translations and do translations but once I put except translation disappears . can you help me? thank you

Comments

Alex 25 Jun 2016, 11:12

Hi. Give me more information show me pls what you doing and what you see in the Front office

mbstampa 11 Jul 2016, 14:48

Hi!

i would like for example translate the word “favorite video”
I go in bo translate and then try the next module write the word in Italian and safety, but when I go to see the word has not been changed . back in bo and I see that you ‘re not my translation . Even if you delete the rewrite again.

Alex 12 Jul 2016, 12:02

Hi. I don’t think this is our theme fault.

1) Check the issue with enabled debug mode (disable debug mode after check). It should appear some errors.
http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/
2) Check the hosting error logs. Maybe there you will find some answer regarding this issue.
3) Try to find the solution in the PS forum