• Priority: 0
  • Status: Closed
  • Theme: Venedor
  • Assigned To: Alex
  • Private: No
  • Open Date: 08.07.16, 12:57
  • Opened by: bandcconcept
  • Closed by: Alex
  • Closed on: 21.09.16, 09:23
  • Reason: Closed
  • Comment: Glad to help!

Ticket #9739 - Postcode invalid field

Hello,
I have a problem with the address form.
When I enter a ZIP code field appears invalid.
The form-class error is added to the DOM yet the form is valid correctly.
The problem is that customers think the field is not valid when it is valid as on the attached capture not seen although it gives error with respect to this field.
How can I fix the problem.
I tried to change the format in Location> Countries> France but the problem persists.
Thank you.
Forgive my English medium.
Message translated with google translation

http://i.imgur.com/wm3kQpy.png

Comments

Alex 08 Jul 2016, 21:10

Hi.
Please check the issue with the default PS theme. Here how to do that:
http://media.promokit.eu/support/description/switch-to-default.jpg
Back-office>Preferences>Themes>Adv Settings>Directory, default-bootstrap (you won’t loose any information by switching with such way)

bandcconcept 11 Jul 2016, 09:21

Hello,
http://i.imgur.com/zmhBHLW.png

The problem is not present with the theme bootstrap by default.
For I the reactive venedor record the problem returns.
Forgive my English medium.
Message translated with google translation

Alex 11 Jul 2016, 12:37

Hi. Really interesting bug :D
Please fill the fields of access to the back-office and FTP in your profile http://support.promokit.eu/index.php?do=myprofile and I will try to help you.

Forgive my English medium. Don’t worry about that. Everything is ok. My English isn’t good as well and also half of our customers doesn’t write well on English :D So it’s ok ;)

bandcconcept 12 Jul 2016, 11:54

it’s ready :)

Alex 12 Jul 2016, 23:54

Hi. Can’t enter to the BO with the provided access. Please check it

bandcconcept 13 Jul 2016, 08:45

Sorry I forgot to validate the creation

Alex 13 Jul 2016, 09:55

Hi. I’ve found the bug.
Copied the folder \themes\default-bootstrap\js\tools\
here \themes\venedor\js\
and now it’s ok