- Status: Closed
- Opened by: leo (stalenman)
- Open Date: 17.08.16, 22:17
- Closed by: Alex Support (Admin)
- Closed on: 31.01.17, 14:18
- Reason: Closed
- Comment: Glad to help!
Ticket #9848 - problem with reply on e-mail form out customerservice
After I sent a reply on an e-mail in de messagebox of the customerservice I receive the message that an e-mail template is missing /var/www/vhosts/erlolah.nl/httpdocs/themes/alysum/mails/nl/reply_msg.txt.
So I thought ok I will check this directory and indeed there is no file reply_msg.txt but well a reply_msg.HTML ?
How can I solve this issue.