• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Alex
  • Private: No
  • Open Date: 17.08.16, 22:17
  • Opened by: leo
  • Closed by: Alex
  • Closed on: 31.01.17, 14:18
  • Reason: Closed
  • Comment: Glad to help!

Ticket #9848 - problem with reply on e-mail form out customerservice

Hi Alex,

After I sent a reply on an e-mail in de messagebox of the customerservice I receive the message that an e-mail template is missing /var/www/vhosts/erlolah.nl/httpdocs/themes/alysum/mails/nl/reply_msg.txt.

So I thought ok I will check this directory and indeed there is no file reply_msg.txt but well a reply_msg.HTML ?

How can I solve this issue.

Kind regards,

Leo

Comments

Alex 17 Aug 2016, 22:26

Hi. Duplicate the files from the folder EN to NL themes/alysum/mails