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  • Status: Closed

Ticket #9848 - problem with reply on e-mail form out customerservice

Hi Alex,

After I sent a reply on an e-mail in de messagebox of the customerservice I receive the message that an e-mail template is missing /var/www/vhosts/

So I thought ok I will check this directory and indeed there is no file reply_msg.txt but well a reply_msg.HTML ?

How can I solve this issue.

Kind regards,


This ticket does not depend on any other tickets.

Alex Support (Admin) 17 Aug 2016, 22:26

Hi. Duplicate the files from the folder EN to NL themes/alysum/mails