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  • Status: Closed

Ticket #9956 - bug in product visualization from mobile

Good morning,
We encountered a problem with the products visualization from mobile.

Zoom does not work.
The photos do not change and can not be selected.

The site is

If necessary we can provide an account to log in and fix the problem.
Thank you.

This ticket does not depend on any other tickets.

Alex Support (Admin) 11 Oct 2016, 14:28

Hi. Please fill the fields of access to the back-office and FTP in your profile and I will try to help you.

Alex Support (Admin) 11 Oct 2016, 14:34

I see in the mobile version the code from paypal_payment_form. In the desktop site version I don’t see it. Maybe you’ve enabled it only for mobile version? If you understand what I mean try to disable the module for mobile version and check the issue

Alex Support (Admin) 11 Oct 2016, 14:37

And also add the fix for mobile version for Cookies and popup newsletters blocks

@media (max-width: 768px) {.accept_cookies.button {margin-top: 3px;display: block}}
@media (max-width: 480px) {.touch #newsletter_block_popup input#newsletter-input-popup {line-height: 43px; padding: 0 7px}}
silvia (silvia0586) 11 Oct 2016, 17:38

in an attempt to remedy the zoom product images bug on Mobile we temporarily modified the files, waiting for a your permanent solution.

silvia (silvia0586) 11 Oct 2016, 17:46

access to the back-office and FTP updated in our profiles. we look forward to your response. thank you

silvia (silvia0586) 12 Oct 2016, 14:55

Hi, could you give me a feedback? We would solve this problem as soon as possible.

Alex Support (Admin) 12 Oct 2016, 18:53

Hi. Sorry for waiting. Our developer soon will try to help you

Alex Support (Admin) 12 Oct 2016, 18:56

As I see the main page woks as it should. By clicking to image it opens with the full size. Zoom effect doesn’t works in portable devices. So it’s ok.
I see only issue with the thumbnails. We will try to fix it soon

Marek (marek) 12 Oct 2016, 21:39

The issue with the thumbnails has been fixed. Please check it out

silvia (silvia0586) 13 Oct 2016, 14:39

For the mobile version:
The issue has been resolved, but the problem is still the zoom.
The zoom only works for the main picture and not for all. When you click, it magnifies always the same photo even if you are on another.

For the mobile version and the desktop:
We have also encountered a problem with the colored squares placed on the thumbnails of the photos, which show the available color variants.
Initially we saw them, now we no longer see.

Alex Support (Admin) 13 Oct 2016, 17:27

1) What the zoom you mean? It’s disabled for mobile devices.
2) Category page? Maybe you’ve disabled it here?

silvia (silvia0586) 17 Oct 2016, 23:05

We have received an important mail from Envato. They said us that there is a severe vulnerability in our Alysum version. We can’t update the whole site because we modified a lot of css files. Which files we have to update?

Marek (marek) 17 Oct 2016, 23:58