• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 09.12.17, 22:44
  • Opened by: caroline
  • Closed by: Marek
  • Closed on: 29.12.17, 13:07
  • Reason: Closed
  • Comment: Glad to help!


Hello Marek,

I’m disapointed because I had a couple of feedback from trusted clients that cannot use the website at home.
The clients are using SAFARI 10.00 and an other one FF v43 (the issue is the same on the both browser)

- The client connects to her account then she clicks on something else she is disconnected (constantly)
I tryed also with my computer I have the same issue.
- The client add a product and click for checkouts → It makes her land to a page that says that she has no product
I tryed also with my computer I have the same issue.
(the only browser that is ok at home is my chrome and FFv57)… but I cannot told all my customer which browser to use.

I feer that this BUG has already makes me loose a lot of sales.

Could you please give me a quick feedback for this;


Marek 10 Dec 2017, 10:50

Hi, caroline.
I need to connect to your server through FTP. Please give me your hostname (server name or IP)

caroline 10 Dec 2017, 12:39

OK I have updated my account to give you those information. THANKs for a quick help :-)

Marek 10 Dec 2017, 12:42

but it’s still empty

caroline 10 Dec 2017, 13:56

OK I have updated my account to give you those information. THANKs for a quick help :-)

caroline 10 Dec 2017, 13:56

no no it’s ok
please check

caroline 10 Dec 2017, 13:57

(could you delete the screenshot) by the way please

caroline 10 Dec 2017, 15:11

any news ?

caroline 10 Dec 2017, 17:28

Hello Marek, please let me know how is it going soon I am woried

Marek 10 Dec 2017, 18:50

Don’t worry, I’ll try to fix it as soon as possible

Marek 10 Dec 2017, 19:01

It has to work fine now.
Please check your back office password for better security

caroline 10 Dec 2017, 19:25

it is not working :(


I added few products and then I click checkout and it lands me on this page… (it says your shop cart is empty)

Note that I use SAFARI v10 & FireFox v43 and they both don’t work…


caroline 10 Dec 2017, 19:26

Also I didn’t understood about

Please check your back office password for better security 
Marek 10 Dec 2017, 19:28

I just purchased a product in safari. Here is screenshot: http://media.promokit.eu/screenshots/monosnap/scr_20171210_192751.png

caroline 10 Dec 2017, 20:16

still not working with me … you are running the last version for safari that’s maybe why it works.
But what for all the 99% of my customers that does not how to use properly a computer … ?

Need to find something to fix this otherwise I REALLY LOOSE A LOT OF SALES LATELY

Please tell me you find why it has not worked :)

caroline 10 Dec 2017, 20:19

I also use firefox and chrome updated and it works

Reminder of version that is not working

Firefox v43 = KO
Firefox v57 (last version) = OK

SAFARI v11 (last version) = OK


Marek 10 Dec 2017, 20:29

I found possible solution for you here https://www.prestashop.com/forums/topic/320619-cart-always-empty/

Go to 'Modules' and click on the 'Cart Block' module.  Select 'NO' for ajax cart.
caroline 10 Dec 2017, 23:10

Great it seems to work. I’ll try more tomorrow.
BUT I still have the second issue, When I connect I land to the profile page (cf. screen shot).
I click on ‘Historic of command’ (same thing with all other pages, My address and stuff) and I am disconnected and land again to the page where I put my login and password.
I entered again my credential and now I land to the Historic page, then I clicked to home and it disconnected me again.

x I tryed to create a new account it makes the same thing.

Do you have something on your pocket for this issue ?


Marek 11 Dec 2017, 10:50

Is the issue appears in old browsers only?

caroline 11 Dec 2017, 11:25

think so
I reproduced the issue with safari v10

Marek 11 Dec 2017, 19:34

it’s hard to find a fix because I don’t have an old safari