- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 11.12.17, 12:36
- Opened by: caroline
- Closed by: Marek
- Closed on: 11.12.17, 14:25
- Reason: Closed
- Comment: Glad to help!
Ticket #11254 - No access to the BO (since FS#11247 ??)
Hello,
Since yesterday I can’t have access to my BO
Other person also failed to access to BO
The message says there is multiple errors missing email and missing password (I can assure you that I type both)
It’s the same thing with all navigators I have (all of it).
Please what is wrong ????
ps: in FS#11247 you told me to secure password but have not explain what to do ?
Comments
I’ll check that, wait a moment
try to restore your password http://awesomescreenshot.com/0226er8m71
I try already!
Its not working
I Will let you the last password i retrieve on your interface
What does that means “Its not working”, didn’t you get an email with reset link?
Yes I got an email on spam
I let you the password by editing my profile you can check
But even with this new password I have the same error message
It’s the same with all the account I have
Ok, I can restore your password in a hard way. I need access to your database through phpMyAdmin
I just fixed that in another way