• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 11.12.17, 14:43
  • Opened by: caroline
  • Closed by: Marek
  • Closed on: 12.12.17, 18:59
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11256 - FS#11254 - No access to the BO (since FS#11247 ??)

I recreate the ticket since I don’t find the old one
The issue is stukk critical

Since yesterday I can’t have access to my BO Other person also failed to access to BO
The message says there is multiple errors missing email and missing password (I can assure you that I type both)
It’s the same thing with all navigators I have (all of it).
Please what is wrong ????
ps: in  FS#11247  you told me to secure password but have not explain what to do ?


caroline 11 Dec 2017, 14:44

Yes I got an email on spam
I let you the password by editing my profile you can check

But even with this new password I have the same error message

It’s the same with all the account I have

Marek 11 Dec 2017, 14:45

your back office works fine now

caroline 11 Dec 2017, 15:24

Yes it seems To work I will close after more tests. Thank you

But can you tell me what was the issue ?
Can you tell me what you thought when you have said that I need to secure my NO passwords ?


Marek 11 Dec 2017, 15:28

because I found the file where was a code what sends your password to some email everytime when you log in. I have recovered original files from prestashop repository.

caroline 11 Dec 2017, 19:10

OH MY GOD do you think the issue has spread or is it contained for now ?
Thank you I hope it will be better from now

Marek 11 Dec 2017, 19:17

I have scanned your prestashop and didn’t found any other suspicious files. Now it should be ok.

caroline 12 Dec 2017, 15:41

OK it seems to be ok I really hope this is over ;)
Thanks mate

Marek 12 Dec 2017, 15:41

Glad to help!