- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 11.12.17, 14:43
- Opened by: caroline
- Closed by: Marek
- Closed on: 12.12.17, 18:59
- Reason: Closed
- Comment: Glad to help!
Ticket #11256 - FS#11254 - No access to the BO (since FS#11247 ??)
I recreate the ticket since I don’t find the old one
The issue is stukk critical
Hello,
Since yesterday I can’t have access to my BO Other person also failed to access to BO
The message says there is multiple errors missing email and missing password (I can assure you that I type both)
It’s the same thing with all navigators I have (all of it).
Please what is wrong ????
ps: in FS#11247 you told me to secure password but have not explain what to do ?
Comments
Yes I got an email on spam
I let you the password by editing my profile you can check
But even with this new password I have the same error message
It’s the same with all the account I have
your back office works fine now
Yes it seems To work I will close after more tests. Thank you
But can you tell me what was the issue ?
Can you tell me what you thought when you have said that I need to secure my NO passwords ?
Bests;
because I found the file where was a code what sends your password to some email everytime when you log in. I have recovered original files from prestashop repository.
OH MY GOD do you think the issue has spread or is it contained for now ?
Thank you I hope it will be better from now
I have scanned your prestashop and didn’t found any other suspicious files. Now it should be ok.
OK it seems to be ok I really hope this is over ;)
Thanks mate
Glad to help!