• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 17.01.18, 12:53
  • Opened by: caroline
  • Closed by: Marek
  • Closed on: 17.01.18, 14:54
  • Reason: Closed
  • Comment: Glad to help!

Ticket #11445 - Link to database cannot be established: SQLSTATE[HY000] [2002] Connection timed out

Hello I have this message when I try to access to my website
https://elladabijoux.com or BO what can I do ?
I did no operations on database or files/FTP… HEEELP
Maybe Alex could help too regarding history ;)


caroline 17 Jan 2018, 12:59

The version of PHP is 5.6 don’t think it has changed.
I precise this is on my 1.6 working website

Marek 17 Jan 2018, 13:00

don’t worry, I’m working to figure out the reason

Marek 17 Jan 2018, 13:01

We didn’t touch anything on your server. Try to check the state of MySQL database in your hosting cpanel

caroline 17 Jan 2018, 13:21

I checked it says unavailable! I am trying to reach my hoster. Thanks for quick reply (I hope it’s not big deal!!)

caroline 17 Jan 2018, 13:24

There is an issue on their side the db is down omgg